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  • 1 Post By JLTEEXO
  1. Thread Author  Thread Author    #1  

    Default "Unfortunately, Contacts has stopped" when clicking Phone icon

    Just did the update and everything seems fine (except now I no longer have the data button in my notification panel which is very frustrating) but when I click the phone icon on the home screen to make a call, the app shuts down automatically and I get the error message "Unfortunately, Contacts has stopped". So can't make calls. This needs to be fixed asap. Please help!
  2. #2  

    Default Re: "Unfortunately, Contacts has stopped" when clicking Phone icon

    Welcome to Android Central! If you just updated the system, it's worth clearing the system cache partition using these instructions: . Follow the directions for "Wipe Cache Partition." No personal data will be lost. There might be some leftover system data from the prior OS version that's causing some general goofiness.
  3. #3  
    cd247's Avatar

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    Default Re: "Unfortunately, Contacts has stopped" when clicking Phone icon

    My wife and I are having the same issue. I followed the instructions above and it didn't help.

    Posted via Android Central App
  4. #4  

    Default Re: "Unfortunately, Contacts has stopped" when clicking Phone icon

    Ugh. Samsung has been having some real problems recently with updates, most notably with the 4.3 update for the S4. If you'll recall, they suspended the rollout due to problems that the update was causing. I read that they just restarted the rollout--did you update in the past 1-2 days, or a few weeks ago?
  5. Thread Author  Thread Author    #5  

    Default Re: "Unfortunately, Contacts has stopped" when clicking Phone icon

    cache wipe complete
    Pressed "enter" on reboot system now
    Then the android in the middle of the screen said error
    Phone rebooted

    Still having the same issue
  6. Thread Author  Thread Author    #6  

    Default Re: "Unfortunately, Contacts has stopped" when clicking Phone icon

    Quote Originally Posted by B. Diddy View Post
    Ugh. Samsung has been having some real problems recently with updates, most notably with the 4.3 update for the S4. If you'll recall, they suspended the rollout due to problems that the update was causing. I read that they just restarted the rollout--did you update in the past 1-2 days, or a few weeks ago?
    Yes, I just performed the update tonight
  7. #7  

    Default Re: "Unfortunately, Contacts has stopped" when clicking Phone icon

    Grrr. You could contact Samsung support, but who knows how long that might take. It might be best to downgrade back to 4.2.2, and wait for Samsung to sort out their issues. Read through this thread, where Golfdriver97, another Ambassador, describes the process.

    HELP PLEASE!!! Samsung Galaxy S4; 4.3 Update turned off WiFi for good?
    Thanked by:
  8. #8  

    Default Re: "Unfortunately, Contacts has stopped" when clicking Phone icon

    Do you use google to sync all your contacts? 'Cause i think the issue comes from google account.. this happen to me before and I had to remove my google account in the setting and sign back in again and it worked! As for the data button, well they took it off.. -.-"

    Posted via Android Central App - SAMSUNG GALAXY S4
    Golfdriver97 likes this.
  9. #9  
    Golfdriver97's Avatar

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    Default Re: "Unfortunately, Contacts has stopped" when clicking Phone icon

    ^Interesting idea.

    Devices: Current: Nexus 5, Moto X, Galaxy Tab 2 (7.0); Retired: Galaxy S2 (Epic 4G Touch); Traded: Galaxy S3
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  10. #10  

    Default Re: "Unfortunately, Contacts has stopped" when clicking Phone icon

    That's an interesting thought. Worth a try!
  11. #11  
    cd247's Avatar

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    Default Re: "Unfortunately, Contacts has stopped" when clicking Phone icon

    We a few days ago.


    I cleared the cache.

    I've removed restarted and re-added my Google account. Still having contact issue. I can see any other non-Google contact in my phone.

    Posted via Android Central App
  12. Thread Author  Thread Author    #12  

    Default Re: "Unfortunately, Contacts has stopped" when clicking Phone icon

    Quote Originally Posted by JLTEEXO View Post
    Do you use google to sync all your contacts? 'Cause i think the issue comes from google account.. this happen to me before and I had to remove my google account in the setting and sign back in again and it worked! As for the data button, well they took it off.. -.-"

    Posted via Android Central App - SAMSUNG GALAXY S4
    I removed my google account, rebooted, re added my google account, rebooted and STILL same problem
  13. #13  

    Default Re: "Unfortunately, Contacts has stopped" when clicking Phone icon

    I'm getting 'Unfortunately, google+ has stopped' after I delete a file from My Files and from my Gallery.

    Posted via Android Central App
  14. #14  
    cd247's Avatar

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    Default Re: "Unfortunately, Contacts has stopped" when clicking Phone icon

    Well unfortunately I decided to master reset, using the power, up volume and home screen during boot up. It's been about 12hrs & my contacts are working perfectly. Not one crash

    Posted via Android Central App
  15. #15  

    Default Re: "Unfortunately, Contacts has stopped" when clicking Phone icon

    Quote Originally Posted by doomguts View Post
    Just did the update and everything seems fine (except now I no longer have the data button in my notification panel which is very frustrating) but when I click the phone icon on the home screen to make a call, the app shuts down automatically and I get the error message "Unfortunately, Contacts has stopped". So can't make calls. This needs to be fixed asap. Please help!
  16. #16  

    Default Re: "Unfortunately, Contacts has stopped" when clicking Phone icon

    Help me for this problem pls
  17. #17  

    Default Re: "Unfortunately, Contacts has stopped" when clicking Phone icon

    Backup your data in samsung KIES or elsewhere depending on what you want to keep and do a factory Data reset.

    App --> Settings > Accounts TAB ---> Backup and reset ---> Reset phone.
    Seems like the only way.
  18. #18  

    Default Re: "Unfortunately, Contacts has stopped" when clicking Phone icon

    I have a samsung galaxy s3 and I get themessage unfortunately contacts have stopped and usually I do a factory reset but then two days later it says the same thing. This is a brand new phone and I'm tired of doing factory resets please help me find a solution

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