1. Karney0301's Avatar
    Looking for a solution please, other than factory reset or throwing phone in the bin!

    I had no internet connection over Christmas, only at home. Went to O2 shop who did something to the settings and lost it completely and also phone signal. Called O2 who sent 4 installs, which I did. all good, everything back. Now I can't swipe the phone to unlock. I have taken the battery and sim out which hasn't worked. I can receive calls etc, alarm goes off, but can't actually answer calls, or turn off alarm.

    Any suggestions would be appreciated.

    Thank you in advance.
    01-13-2014 03:34 AM
  2. mrsmumbles's Avatar
    You may have to go back to the same store. The person who locked the phone might remember what they did. Is it possible you gave them a PIN? Or did they use your name or something to lock the phone?

    Sent from my Nexus 5 using Tapatalk 2
    01-13-2014 05:26 AM
  3. Karney0301's Avatar
    All I did was take the phone in, the guy did something to my settings, whatever he did sent a text with a security code in it and off I went. When I called O2 in the evening, the girl said that no notes where left so she didn't know what he did. She then sent the installs by text which I did and it was fine. The phone was usable, but this morning, nothing. I just can't swipe the screen to unlock it.
    01-13-2014 06:20 AM
  4. STARGATE's Avatar
    Welcome to the forums!

    mrsmumbles is right, you'll need to go back to that store and get them to fix it right.

    Sent From Inside The TARDIS in a Galaxy S4 Away!
    mrsmumbles likes this.
    01-13-2014 06:27 AM
  5. mrsmumbles's Avatar
    Yes, and it sounds like that security code might have been a PIN or a password, but only that person would know for sure.

    Sent from my Nexus 5 using Tapatalk 2
    01-13-2014 06:47 AM
  6. Karney0301's Avatar
    Being the impatient person I am, I called Samsung. There appears to be (and I did not believe O2) a fault with the battery. It can swell and become curved or bumpy, causing issues. My battery is fine. The Samsung guy checked a few things, not any applications, not battery, no recent updates, so when all fails, factory reset. If that doesn't work take into Samsung repair store, which is, for some reason in the Carphone Warehouse! I'll let you know how I get on.
    mrsmumbles likes this.
    01-13-2014 07:44 AM
  7. STARGATE's Avatar
    Being the impatient person I am, I called Samsung. There appears to be (and I did not believe O2) a fault with the battery. It can swell and become curved or bumpy, causing issues. My battery is fine. The Samsung guy checked a few things, not any applications, not battery, no recent updates, so when all fails, factory reset. If that doesn't work take into Samsung repair store, which is, for some reason in the Carphone Warehouse! I'll let you know how I get on.
    Good luck on that, and let us know if they fix it.

    Sent From Inside The TARDIS in a Galaxy S4 Away!
    01-13-2014 04:42 PM

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