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  1. Thread Author  Thread Author    #1  
    kach474's Avatar

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    Default Turned off by administrator, encryption policy, or credential storage.

    Why does this show up in the lock screen menu for all lock screen options except for pin pattern and password? I have a screen shot but don't know how to post it from a phone. I cleared the storage credentials and it fixed it but why does this happen? Also any problems with clearing the storage credentials?

    Posted via Android Central App
  2. #2  
    Golfdriver97's Avatar

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    Default Re: Turned off by administrator, encryption policy, or credential storage.

    Either the 3 dot menu at the top, or when you tap the + next to the post line, then tap the 3 dot menu. Add picture should be in there.
  3. Thread Author  Thread Author    #3  
    kach474's Avatar

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    Default Re: Turned off by administrator, encryption policy, or credential storage.

    Turned off by administrator,  encryption policy, or credential storage.-screenshot_2014-01-19-04-24-14.jpg
  4. Thread Author  Thread Author    #4  
    kach474's Avatar

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    Default Re: Turned off by administrator, encryption policy, or credential storage.

    Also getting this. Don't know if it's related. Turned off by administrator,  encryption policy, or credential storage.-screenshot_2014-01-20-01-34-48-1.png
  5. #5  

    Default Re: Turned off by administrator, encryption policy, or credential storage.

    Go Settings > More > Security and scroll down. There should be heading called "Device administration"
    If there is any checked boxes, you should be able to uncheck them and remove the PIN lock after that.
  6. Thread Author  Thread Author    #6  
    kach474's Avatar

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    Default Re: Turned off by administrator, encryption policy, or credential storage.

    No administrators are checked. The first screenshot was fixed by clearing the certificates.

    The greyed or lock screen favorite apps is still greyed out (2nd screenshot)

    Posted via Android Central App
  7. #7  
    UJ95x's Avatar
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    Default Re: Turned off by administrator, encryption policy, or credential storage.

    You need to have multiple widgets selected


    Sent from my SGH-M919 using AC Forums mobile app
    Attached Thumbnails Attached Thumbnails Turned off by administrator,  encryption policy, or credential storage.-1390261531542.jpg  
  8. Thread Author  Thread Author    #8  
    kach474's Avatar

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    Default Re: Turned off by administrator, encryption policy, or credential storage.

    Got it. I'm a moron. I had a pin set. That only works with no security or swipe. Thanks to all

    Posted via Android Central App
  9. #9  
    UJ95x's Avatar
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    Default Re: Turned off by administrator, encryption policy, or credential storage.

    Quote Originally Posted by kach474 View Post
    Got it. I'm a moron. I had a pin set. That only works with no security or swipe. Thanks to all

    Posted via Android Central App
    Right. That too, glad you got it to work

    Posted via Android Central App
  10. #10  

    Default Re: Turned off by administrator, encryption policy, or credential storage.

    Hi Try this.. Go to Settings > More > Security > Clear Credentials it will work. Thanks...
    Devin_1231 and catcat36 like this.
  11. #11  

    Default Re: Turned off by administrator, encryption policy, or credential storage.

    I'm having the same problem except I'm not given the opportunity to clear credentials. What should I do?
  12. #12  

    Default Re: Turned off by administrator, encryption policy, or credential storage.

    Help
    Quote Originally Posted by kach474 View Post
    Click image for larger version. 

Name:	Screenshot_2014-01-19-04-24-14.jpg 
Views:	62 
Size:	127.9 KB 
ID:	101463
  13. #13  

    Default Re: Turned off by administrator, encryption policy, or credential storage.

    I don't have all those options either...just high security ..please help
  14. #14  

    Default Re: Turned off by administrator, encryption policy, or credential storage.

    I have the same issue, can anyone help?
  15. #15  

    Default Re: Turned off by administrator, encryption policy, or credential storage.

    Setting > More > Security > Encrypt Device > Set screen lock type
  16. #16  

    Default Re: Turned off by administrator, encryption policy, or credential storage.

    Quote Originally Posted by kach474 View Post
    Click image for larger version. 

Name:	Screenshot_2014-01-19-04-24-14.jpg 
Views:	62 
Size:	127.9 KB 
ID:	101463
  17. #17  

    Default Re: Turned off by administrator, encryption policy, or credential storage.

    Bro!! it made my day!!! everything works now!! Thanks man!!
  18. #18  

    Default Re: Turned off by administrator, encryption policy, or credential storage.

    How would i do it. Because i have the note 4 & the same thing happened to me.
  19. #19  

    Default Re: Turned off by administrator, encryption policy, or credential storage.

    Clear credential storage did the trick of removing pattern lock

    Thanks a lot
  20. #20  

    Default Re: Turned off by administrator, encryption policy, or credential storage.

    Thank you very very much
  21. #21  

    Default Re: Turned off by administrator, encryption policy, or credential storage.

    Thank you very much! This worked!
  22. #22  

    Default Re: Turned off by administrator, encryption policy, or credential storage.

    Quote Originally Posted by kach474 View Post
    Click image for larger version. 

Name:	Screenshot_2014-01-19-04-24-14.jpg 
Views:	62 
Size:	127.9 KB 
ID:	101463
  23. #23  

    Default Re: Turned off by administrator, encryption policy, or credential storage. S6

    I have seen answers to the missing SWYPE LOCK SCREEN for many phone..BUt for the GALAXY S6 running Lollipop..Please help with a solution

    No "more" in settings.

    thanks
  24. #24  

    Default Re: Turned off by administrator, encryption policy, or credential storage.

    Today I again had to reset my credentials on my S6 so I could select None for security lock, as follows:
    1. Settings
    2. Lock screem and security
    3. Other security settings
    4. select "Clear credentials"
    5 Go back to screen type and then choose the new security setting, i.e. None, fingerprint, swipe, pin, etc.
  25. #25  

    Default Re: Turned off by administrator, encryption policy, or credential storage.

    You are awesome! Been trying to do this for a long time!

    Posted via the Android Central App
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