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  1. Thread Author  Thread Author    #1  
    kach474's Avatar

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    Default Turned off by administrator, encryption policy, or credential storage.

    Why does this show up in the lock screen menu for all lock screen options except for pin pattern and password? I have a screen shot but don't know how to post it from a phone. I cleared the storage credentials and it fixed it but why does this happen? Also any problems with clearing the storage credentials?

    Posted via Android Central App
  2. #2  
    Golfdriver97's Avatar

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    Stock Moto X

    Default Re: Turned off by administrator, encryption policy, or credential storage.

    Either the 3 dot menu at the top, or when you tap the + next to the post line, then tap the 3 dot menu. Add picture should be in there.

    Devices: Current: Nexus 5, Moto X, Galaxy Tab 2 (7.0); Retired: Galaxy S2 (Epic 4G Touch); Traded: Galaxy S3
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  3. Thread Author  Thread Author    #3  
    kach474's Avatar

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    Default Re: Turned off by administrator, encryption policy, or credential storage.

    Turned off by administrator,  encryption policy, or credential storage.-screenshot_2014-01-19-04-24-14.jpg
  4. Thread Author  Thread Author    #4  
    kach474's Avatar

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    Default Re: Turned off by administrator, encryption policy, or credential storage.

    Also getting this. Don't know if it's related. Turned off by administrator,  encryption policy, or credential storage.-screenshot_2014-01-20-01-34-48-1.png
  5. #5  

    Default Re: Turned off by administrator, encryption policy, or credential storage.

    Go Settings > More > Security and scroll down. There should be heading called "Device administration"
    If there is any checked boxes, you should be able to uncheck them and remove the PIN lock after that.
  6. Thread Author  Thread Author    #6  
    kach474's Avatar

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    Default Re: Turned off by administrator, encryption policy, or credential storage.

    No administrators are checked. The first screenshot was fixed by clearing the certificates.

    The greyed or lock screen favorite apps is still greyed out (2nd screenshot)

    Posted via Android Central App
  7. #7  
    UJ95x's Avatar

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    Slim Kat 4.4.2 Build 3

    Default Re: Turned off by administrator, encryption policy, or credential storage.

    You need to have multiple widgets selected


    Sent from my SGH-M919 using AC Forums mobile app
    Attached Thumbnails Attached Thumbnails Turned off by administrator,  encryption policy, or credential storage.-1390261531542.jpg  
    Everything in this post is 100% accurate...I think

    R.I.P. Motorola...and what could have been the best smartphone line ever
  8. Thread Author  Thread Author    #8  
    kach474's Avatar

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    Default Re: Turned off by administrator, encryption policy, or credential storage.

    Got it. I'm a moron. I had a pin set. That only works with no security or swipe. Thanks to all

    Posted via Android Central App
  9. #9  
    UJ95x's Avatar

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    Slim Kat 4.4.2 Build 3

    Default Re: Turned off by administrator, encryption policy, or credential storage.

    Quote Originally Posted by kach474 View Post
    Got it. I'm a moron. I had a pin set. That only works with no security or swipe. Thanks to all

    Posted via Android Central App
    Right. That too, glad you got it to work

    Posted via Android Central App
    Everything in this post is 100% accurate...I think

    R.I.P. Motorola...and what could have been the best smartphone line ever

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