1. tk2327's Avatar
    Hi

    My samsung S4 phone got a cracked screen while I was abroad, and given that it wouldnt be covered in warranty anyway, i went to a local samsung service center and got the screen replaced.
    Everything worked fine except there is a small pink/purple mark on the screen that only shows up on a white background. There are no issues with the touch or display. Since I had to get back to the US, I had no time to return it to them to fix it.

    After a few weeks, my phone antenna started giving me problems and now I get very erratic network outdoors and literally none at home. Its not a network issue as I have other ATT phones at home.
    I took the phone to AT&T and they want to send a new one under warranty in place of my phone.
    I have placed the order but I am wondering if the screen thing qualifies as physical damage under which they could reject my phone and charge me $500? Would it be better if I try to get the antenna thing looked at by a third party.
    Any thoughts could help. Thanks.
    01-27-2014 06:06 PM
  2. benhaube's Avatar
    I don't think you should have any problems. There wouldn't be any indication that it was ever damaged I don't think. Your carriers warranty service is not going to know Samsung's repair reccords.

    Posted via Android Central App
    01-27-2014 06:28 PM
  3. tk2327's Avatar
    I don't think you should have any problems. There wouldn't be any indication that it was ever damaged I don't think. Your carriers warranty service is not going to know Samsung's repair reccords.

    Posted via Android Central App
    Thanks. My big worry is - I read somewhere on the forum that the antenna issue could have happened at random, just as much as it could have happened because the person doing my screen repair nicked a wire or something came lose, which is causing the bad signal issue. If the latter is the case, wouldn't they know that the phone was opened to repair.
    I wish they would just gave me back my phone if it was a real issue, but given AT&T's sucky policy, they wouldn't. They would just send my phone back and charge me for the refurb phone. I neither want an extra phone nor the huge bill, but then again, this really isn't my fault, so I feel quite pissed.
    01-27-2014 06:35 PM

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