I have a Samsung Galaxy S4 on a monthly contract from Virgin Media im the UK. Here is a quick outline to everything:
- Took the phone out in October
- 2 weeks later it broke "with no reason" so Virgin offered to replace it for me
- During December, the battery decreased greatly so I contacted Samsung who replaced my battery
- About 5 days later it done the same, so I contacted Virgin and they said send it off and we will take a look. They fixed it free of charge and I got it back 2 weeks ago
- Now, ths battery is decreasing again and all of a sudden after coming in from the awful winds, I have noticed a single crack right through the phone
I contacted Virgin and they said we can't fix it because it as it is physical damage, I do get free insurance from them but the premium is ?170 and im not prepared to pay it. Can anyone advise me on what to do? Thanks!
- Took the phone out in October
- 2 weeks later it broke "with no reason" so Virgin offered to replace it for me
- During December, the battery decreased greatly so I contacted Samsung who replaced my battery
- About 5 days later it done the same, so I contacted Virgin and they said send it off and we will take a look. They fixed it free of charge and I got it back 2 weeks ago
- Now, ths battery is decreasing again and all of a sudden after coming in from the awful winds, I have noticed a single crack right through the phone
I contacted Virgin and they said we can't fix it because it as it is physical damage, I do get free insurance from them but the premium is ?170 and im not prepared to pay it. Can anyone advise me on what to do? Thanks!