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  1. Thread Author  Thread Author    #1  

    Default Really annoyed, help!

    Ok so I have an s4 on contract from virgin media. Ive had it since october and had so many problems from then until now
    - First phone brike for no reason, so they sent me a new one
    - Battery broke after this and waa overheating, samsung changed the battery and it still didnt help
    - Virgin then fixed it for free and I got it back 2 weeks ago, the battery still drains fast

    Now, the battery still isn't fixed and for some weird reason, I had my phone out in the cold/ wind, when I got in, I noticed it . It runs from the very top to the very bottom and is very thin, its one single line. I dont have a clue what caused it?

    Virgin are refusing to fix it for free and I've refused to pay my bill because I've had so many problems and its becoming a joke. Samsung have said they will take it in for inspection but I will probably have to pay. Can anyone advise me on what I can do and where I stand with them? Thanks!
  2. Thread Author  Thread Author    #2  

    Default Re: Really annoyed, help!

    Sorry I forgot to say, it was a crack

    Posted via Android Central App
  3. #3  

    Default Re: Really annoyed, help!

    If it is a new phone crack, it's not surprising that Virgin won't repair for free, because they believe it's user-caused, even if you didn't intend it to do so.
    Moto X (Olive Green, Black front, Orange accents (Dec. 2013)
    Previously: Samsung Galaxy Nexus (Dec. 2011) - Droid X (July 2010) - Blackberry Tour 9630 (July 2009) - Dumbphones (pre-July 2009)
  4. Thread Author  Thread Author    #4  

    Default Re: Really annoyed, help!

    Exactly but the phone still isnt working and they're refusing to fix the battery which has broke again within 2 weeks of fixing it

    Posted via Android Central App

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