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  1. Thread Author  Thread Author    #1  

    Default software issue

    hi i was having issues with my s4 recently and was advised to reset the software using kies 3 however when i tried this kies tells me that my galaxy s4 does not support initialising my phone has not been touched in anyway since i got in back in august with virgin media ive only ever done software updates through kies when they were there
    does anyone know what that means ?
    i have tried searching the internet but cannot find a straight answer
  2. #2  
    Golfdriver97's Avatar

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    Default Re: software issue

    Maybe this is a Knox bootloader issue? Other than that I am not sure. This is the first I have heard of.

    Devices: Current: Nexus 5, Moto X, Galaxy Tab 2 (7.0); Retired: Galaxy S2 (Epic 4G Touch); Traded: Galaxy S3
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  3. #3  
    mhinc's Avatar

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    Default Re: software issue

    Doesn't sound rooted to me. Why can't you just do a factory restore right from the phones settings itself?
    Instead of using Kies
    Samsung Galaxy S4 SGH-I337M - 4.2.2
    Telus Mobility
    Niagara Falls, Ontario, Canada
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