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Re: SMS message preview
Touch it and without lifting your finger drag down. You should then see a white outline box with the message preview inside. Then tap the message preview and it will take you directly to the message in the messaging app. It's more complicated than it should be but that's how it functions unfortunately, at least for me. If you don't touch and drag correctly you get the gray box that you described. It is a little finicky to make this work.
Originally Posted by ReMarkable2112