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  1. Thread Author  Thread Author    #1  

    Default Error message when trying to download apps

    I just bought a Galaxy S4. I can't download or update any apps from the Play Store. I get an error message : Update for "(app name)" could not be downloaded due to an error. (Error retrieving information from server. [RPC:S-3].

    AT&T were absolutely no help. Their tech support thought it would be a good idea to wipe the sim card with something soft.

    Any help would be appreciated. Note: this is a brand new phone.
  2. #2  
    Golfdriver97's Avatar

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    Default Re: Error message when trying to download apps

    Quote Originally Posted by cre8ive1970 View Post
    I just bought a Galaxy S4. I can't download or update any apps from the Play Store. I get an error message : Update for "(app name)" could not be downloaded due to an error. (Error retrieving information from server. [RPC:S-3].

    AT&T were absolutely no help. Their tech support thought it would be a good idea to wipe the sim card with something soft.

    Any help would be appreciated. Note: this is a brand new phone.
    Welcome to the forums.
    I would try one of two things:
    1. See if downloading over WiFi will help.
    2. Try resetting app preferences in Settings>Application Manager>menu>reset app preferences. Sometimes this helps with Play issues.

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