1. kaila89's Avatar
    hi

    Since updating my software to KitKat the music player kept skipping music. I now can't access my phone at all, my keypad all of a sudden stopped responding so I can't unlock my phone to access it, i then factory reset it so i could get rid of my phone pin which was needed to unlock it, its still not working. all the other buttons are working and i was still receiving notifications on my phone. Any ideas what i can do next?
    03-15-2014 03:37 PM
  2. Golfdriver97's Avatar
    Welcome to the forums.
    That is really strange. Have you called your carrier about it? Or Samsung?
    03-16-2014 09:21 PM

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