Welcome to the Android Central Forums Create Your Account or Ask a Question Answers in 5 minutes - no registration required!
Results 1 to 4 of 4
  1. Thread Author  Thread Author    #1  

    Default Change.org verizon-repair-or-replace-samsung-galaxy-s4-s-that-have-defective-gorilla-2

    Please sign this petition

    http://www.change.org/petitions/veri...orilla-glass-2

    Thank you for all the support,

    I am sorry in advance for begging or bugging in this post but I don't think that these companies should be allowed to get away with this .

    Below is what I have in the petition, Thank you again.

    There are many cases where Galaxy S4 phones Screens crack on their own and Verizon / Samsung will not replace them under the 1 year manufactures warranty. They will not recognize that this is a defect on their Gorilla Glass 2 on the Samsung Galaxy S4 4, I am trying to get as many people possible to sign this so Verizon Recognizes this as a problem for their phones and will warranty the defect in their screens. I personally have been a Verizon wireless customer for 10 + years and have 5 active lines on their network and yet they refused to replace this under the warranty, they kept telling to use the insurance.

    All you need to do is a Google search "galaxy s4 screen cracking problems" and you will find many people posting their stories about their screens cracking on their own, people posting videos and even Android forums on this. This isn't just an isolated event like the Verizon rep tried to tell me, they even went as far as saying that they contacted Samsung on this while I was on hold and Samsung denied that this was a known issue. They need to recognize that it isn't okay to have to pay for an insurance claim on a defective product.
  2. #2  

    Default Re: Change.org verizon-repair-or-replace-samsung-galaxy-s4-s-that-have-defective-gorilla-2

    Seems to me glass doesn't break on its own. There has to be some sort of impact.

    Sent from my Nexus 5 using Tapatalk 2
  3. Thread Author  Thread Author    #3  

    Default Re: Change.org verizon-repair-or-replace-samsung-galaxy-s4-s-that-have-defective-gorilla-2

    I know that this sounds very implausible, but there was no impact on my wifes phone, we were on the couch watching TV and she simply clicked the home button as she always does and the screen cracked. Very confusing and shocked to see it happen, my wife is a petite lady so there is no way she could apply the force to crack Gorilla Glass.

    Sent from my SM-N900V using AC Forums mobile app
  4. #4  

    Default Re: Change.org verizon-repair-or-replace-samsung-galaxy-s4-s-that-have-defective-gorilla-2

    Okay. But I've seen a few threads over the past several months about the same complaint with various different phones. I never knew power buttons were so dangerous to gorilla glass.

    Sent from my LG-LG870 using Tapatalk 2

Similar Threads

  1. Official Samsung batter doors
    By giper54 in forum Samsung Galaxy S5 Accessories
    Replies: 9
    Last Post: 05-04-2014, 01:35 PM
  2. Is anyone experiencing Galaxy S5 Smart Stay problem?
    By Milos1977 in forum Samsung Galaxy S5
    Replies: 21
    Last Post: 04-25-2014, 08:00 AM
  3. Galaxy S4 Active not showing received texts
    By lolapnola in forum AT&T Galaxy S3
    Replies: 4
    Last Post: 04-17-2014, 08:48 PM
  4. thermometer on S5 like the S4? I can't seem to find it....
    By icellphones32 in forum Samsung Galaxy S5
    Replies: 17
    Last Post: 04-16-2014, 12:09 AM
  5. Verizon S5 - trimming the fat
    By philosopherisdog in forum Samsung Galaxy S5
    Replies: 3
    Last Post: 04-15-2014, 09:21 AM

Posting Permissions