1. s_ali11's Avatar
    I have dropped my phone softly a couple of times but and the last time i did drop it i noticed a silver like mark on the bottom left corner of the phone can someone please help me identify the problem and how to fix this? Click image for larger version. 

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    Click image for larger version. 

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    I attached an image to show what it looks like, i have searched on google and haven't seen anything like it there so i was hoping someone could point me in the right direction.
    04-19-2014 06:51 PM
  2. Vsweety's Avatar
    Sorry, but I can't see "a silver like mark on the bottom left corner of the phone" in that picture.
    04-19-2014 07:07 PM
  3. s_ali11's Avatar
    Sorry, but I can't see "a silver like mark on the bottom left corner of the phone" in that picture.
    Yeah sorry the first picture didnt show too much detail i just edited the post with more close up pictures.
    04-19-2014 07:10 PM
  4. thoughthalo's Avatar
    Yeah sorry the first picture didnt show too much detail i just edited the post with more close up pictures.
    thats seems to be the top screen of the phone separating from the underlying blue layer.Maybe due to the drop.

    Sent from my SM-P905V using Tapatalk
    04-19-2014 07:19 PM
  5. Vsweety's Avatar
    I would suspect one or more layers of the screen assembly is coming unstuck (literally). That would mean you would need to have that screen replaced. Is the device still under warranty?
    This would probably not have happened if the phone had been protected by a shock absorbing silicone bumper case.
    04-19-2014 07:21 PM
  6. s_ali11's Avatar
    so you think maybe changing just the top glass layer may fix this or is the issue deeper?
    04-19-2014 07:22 PM
  7. s_ali11's Avatar
    I would suspect one or more layers of the screen assembly is coming unstuck (literally). That would mean you would need to have that screen replaced. Is the device still under warranty?
    This would probably not have happened if the phone had been protected by a shock absorbing silicone bumper case.

    Would you say that replacing just the top layer glass cover would fix it or is the issue deeper?
    04-19-2014 07:46 PM
  8. mhinc's Avatar
    would you say that replacing just the top layer glass cover would fix it or is the issue deeper?
    get a case!
    04-19-2014 08:28 PM
  9. s_ali11's Avatar
    get a case!
    -.- I will.. but im asking how to fix it not how to prevent it as it has already occured...
    04-20-2014 12:37 AM
  10. mhinc's Avatar
    -.- I will.. but im asking how to fix it not how to prevent it as it has already occured...
    Take it to an Authorized Samsung Repair location. When it comes down to it, pictures are not going to be able to show anyone here what is wrong and how to fix it.
    04-20-2014 05:49 AM
  11. Vsweety's Avatar
    Would you say that replacing just the top layer glass cover would fix it or is the issue deeper?
    You can't replace "just the top layer glass cover". It is not a separate glass layer. It is an assembly of multiple layers glued together. If you want to replace it you need to replace the entire assembly. That's expensive. And that's the reason I asked you if the device is still under warranty. Is it? If not I think you should ask yourself if it is worth it to you to repair the device/replace the screen assembly, or if it's more sensible to replace the entire device by a new one.

    If you decide for the latter: GET A PROTECTIVE SHOCK-ABSORBING SILICONE BUMPER CASE for that new phone. Or you might be back here within the year with a similar – expensive – mishap...
    mhinc likes this.
    04-20-2014 09:48 AM

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