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    Default HELP!! Custom Unlock?? What does it mean

    Hi, I was wondering if anyone has ever had this happen.... I have a Samung galaxy S4, I bought new from verizon, I have not had it a year yet. Never had any problems. Great phone. On 4/19/14 I was having trouble with the 4G and restarted my phone a few times. Did not really help. So I took the battery out, (did not turn off the phone first) and place it back in. Still not much help with 4G. I guess I did this about 3x in a hours time. and I guess it was one time to many, the last time my phone came on it said Samsung, custome unlock. An from there on, I had NO use of my phone. I never returned to turning on, just would go to the white Verizon screen and never turn on.

    I have NEVER tried to root my phone and always thought I was careful as to what I downloaded. I called verzion and spoke to one of the tech's who said he had never heard of that before. He suggested I do a factory reset, which I had already tried with no luck. He said I had to go to my local Verizon store, which I did the next day and they guy there had no idea what was wrong or why it did this.

    I had to be sent a new phone. I am still confused as to what happened and why. I don't what it to happen again an as I have no idea why, I can't say it will not. So I was wondering if anyone has had this problem and what causes it so it does not happen again to my new phone.
    Thanks
    Robin
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    Default Re: HELP!! Custom Unlock?? What does it mean

    Quote Originally Posted by grinchy1 View Post
    Hi, I was wondering if anyone has ever had this happen.... I have a Samung galaxy S4, I bought new from verizon, I have not had it a year yet. Never had any problems. Great phone. On 4/19/14 I was having trouble with the 4G and restarted my phone a few times. Did not really help. So I took the battery out, (did not turn off the phone first) and place it back in. Still not much help with 4G. I guess I did this about 3x in a hours time. and I guess it was one time to many, the last time my phone came on it said Samsung, custome unlock. An from there on, I had NO use of my phone. I never returned to turning on, just would go to the white Verizon screen and never turn on.

    I have NEVER tried to root my phone and always thought I was careful as to what I downloaded. I called verzion and spoke to one of the tech's who said he had never heard of that before. He suggested I do a factory reset, which I had already tried with no luck. He said I had to go to my local Verizon store, which I did the next day and they guy there had no idea what was wrong or why it did this.

    I had to be sent a new phone. I am still confused as to what happened and why. I don't what it to happen again an as I have no idea why, I can't say it will not. So I was wondering if anyone has had this problem and what causes it so it does not happen again to my new phone.
    Thanks
    Robin
    Can't say I have ever heard of that either. You should call 1-800-SAMSUNG and explained the symptoms and see if they can figure it out.
    Samsung Galaxy S4 SGH-I337M - 4.2.2
    Telus Mobility
    Niagara Falls, Ontario, Canada
    ---
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