1. gbellous's Avatar
    Hi,
    All of a sudden my Galaxy S4 stopped playing AMR files. When I try to open them, it says "cannot open file". Any reason why this would happen? Before when I would click on the downloads it would give me an option to use the samsung music player, the google player or one other device, not I just get that message with no options to open files.
    Thanks
    04-26-2014 05:53 PM
  2. wizzrah's Avatar
    Hi,
    All of a sudden my Galaxy S4 stopped playing AMR files. When I try to open them, it says "cannot open file". Any reason why this would happen? Before when I would click on the downloads it would give me an option to use the samsung music player, the google player or one other device, not I just get that message with no options to open files.
    Thanks

    You can try to reset preferences for your apps. Go into the settings and then to your apps manager and reset the preferences. That should make the menu come back up again.
    04-26-2014 05:55 PM
  3. gbellous's Avatar
    Hi,
    Thank you, I just tried to reset preferences but it didn't fix the problem.
    You can try to reset preferences for your apps. Go into the settings and then to your apps manager and reset the preferences. That should make the menu come back up again.
    04-26-2014 06:06 PM

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