1. Judi Gowing's Avatar
    Urgent help required. Updating software for a relative's new Samsung Galaxy 4 and all went well till reboot and now it is completely dead! Black screen, no ability to turn it on - nothing! Phone only one week old!
    07-04-2014 11:32 PM
  2. johna2u's Avatar
    Plug it in. Make sure it has a charge. Wait. Some updates take longer than you might think. It might start on its own if you leave alone for an hour or so. Just be patient. If it doesnt finally start you might try booting into recovery.

    Sent from my GT-N8013
    07-04-2014 11:41 PM
  3. Judi Gowing's Avatar
    Thanks for the response. On the charge in case that was the problem...I will be patient.....
    I am not a Samsung User. How do you 'boot into recovery'?
    07-04-2014 11:46 PM
  4. Judi Gowing's Avatar
    Triple thanks.....it is now back on! Whew!
    07-04-2014 11:59 PM

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