Why can't I get into the Google Play Store but I can get on the internet?

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AC Question

why can't i get onto the google play store but I can get on the internet??

I got this sprint galaxy S4 from my family and it is not registered so I have it connected to my home wifi which I can get to the internet, chrome, galaxy apps, etc. but when I try to connect to the Google play store it says No Connection retry. why?
 

B. Diddy

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Re: why can't i get onto the google play store but I can get on the internet??

Welcome to Android Central! Are your date and time exactly correct?
 

B. Diddy

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I was just responding to someone else with this problem. Never quite sure what causes it. You've tried it on other wi-fi networks, or on mobile data?

If you're totally stuck, you could consider going to the App Manager, selecting Google Play Services, and Clearing Cache/Data. But I'll be honest, I'm not sure what other consequence that might have.
 

weddlini

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I have finally figured it out after all this time, I went to an app just messing around (I think it was the google maps) and it said something like I needed to update google store play apps or something like that. After that I tried to go the google play store and it worked!!!
 

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