Galaxy S4 stuck in boot up/safe mode, returns to same screen. How can I fix this?

[AC Question]

Galaxy S4 stuck in boot up/safe mode, returns to same screen.

Yesterday I dropped my Samsung Galaxy S4 on concrete. This is not a new occurrence, I always drop it, and there is a case on it as well. However, this time it went to the Android system recovery page. In the drop down menu, the first choice is "reboot system now". When I choose this, it goes to the start up image (Galaxy S4 in white letters against a black background) but then returns to the same menu. I have already taken out my battery for several minutes to no avail. Ideally, I don't won't to have to factory reset.

 

[B. Diddy]

Re: Galaxy S4 stuck in boot up/safe mode, returns to same screen.

Welcome to Android Central! Maybe those regular drops have added up. What happens if you select Wipe Cache Partition instead?

 

[Clara Todd]

Re: Galaxy S4 stuck in boot up/safe mode, returns to same screen.

Same thing- recovery screen,

 

[B. Diddy]

Re: Galaxy S4 stuck in boot up/safe mode, returns to same screen.

Difficult to say. It might have been one drop too many. Perhaps it damaged one of the memory chips or the motherboard.

 

[ju10joh]

Pull the battery. Then press & hold Volume Down, Home, and Power until it takes you to the Download screen.

Press Volume Down to restart.