Why isn't my laptop recognizing my phone?

[AC Question]

my laptop doesnt recognize my phone?

I have a Samsung Galaxy s4 phone, and a Windows 8 laptop, but for some reason when i plug my phone into it, with the original cord, it says it doesn't recognize the device?

 

[UJ95x]

Re: my laptop doesnt recognize my phone?

Welcome to the forums! Is it the first time you've tried connecting it? You might need to download the drivers for it if that's the case. Here: Download Center: Download Software, Firmware, Drivers & Manuals | Samsung

 

[Pillplo]

Re: my laptop doesnt recognize my phone?

Check that your USB supports fast data transfer (USB 2.0), because Android would try to connect to a faster one.
Note that there is alot of issues with Android itself too. Like many other apps running. When you connect to the USB, you get a popup that connecting usb storage would stop many other apps bla bla. So that is a reason too as android does not want to stop some personal apps from working. For this, you can restart the phone. This way this issue would be resolved