Why isn't my front camera working?

[Clymber]

Front Camera issue

I just bought a used S4 in "excellent" condition to replace my old S3. It looks great, size is awesome, but... the front camera will NOT work. I get the "Camera Failed" error. I downloaded Camera Zoom FX app and tried with the same results. Rear camera works, front camera fails every time. Next, I cleared the cache. No difference. Finally, I rebooted the phone into Safe Mode. The results were the same. Rear camera works fine, front camera does not work. Are there any other possible fixes, or do I need to return this phone?

Thanks in advance.
Brad

 

[B. Diddy]

Re: Front Camera issue

Return the phone, unless you want to try to replace the front-facing camera module.