Why does my Direct Dial shortcut disappear after a software update?

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Direct Dial shortcut disappears after software updates

This is driving me nuts. Ever since a security update installed a month ago, any direct dial shortcuts or web url shortcuts on my home screen disappears after updates are installed. To verify this, I turned off automatic updates, added a direct dial shortcut to my home screen, then manually ran an update on a random application. As soon as the installation was complete, the direct dial shortcut disappeared. I did this test several times, so it definitely has something to do with the software update process. Any idea on how to stop this behavior?

This is happening on a US Cellular Galaxy S4.
 

B. Diddy

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Mar 9, 2012
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Strange. Do other widgets disappear, or only the Direct Dial?

It might be worth reinstalling the firmware using Kies or Smart Switch.
 

JimS196

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This has been happening on my S4 from USCC, just direct dial and contacts widgets disappearing shortly after I add them. Started after the upgrade, and USCC has no answer.
 

bdcoach

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Re: Direct Dial shortcut disappears after software updates

This is driving me nuts. Ever since a security update installed a month ago, any direct dial shortcuts or web url shortcuts on my home screen disappears after updates are installed. To verify this, I turned off automatic updates, added a direct dial shortcut to my home screen, then manually ran an update on a random application. As soon as the installation was complete, the direct dial shortcut disappeared. I did this test several times, so it definitely has something to do with the software update process. Any idea on how to stop this behavior?

This is happening on a US Cellular Galaxy S4.

I am having the very same issue as you ever since I did the update.
Rebooted and whipped
 

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