Having trouble changing lock screen settings on Samsung Galaxy S4

clorde

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Sep 7, 2016
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I cannot change my lock screen settings message reads disabled by administrator, encryption policy or credential storage. Can anyone suggest how I can fix this?
 

Count Chokula

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Aug 20, 2015
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Your problem may possibly be due to an active administrator account which is preventing you from being able to change your lock screen settings. To fix this, go to settings–>security–>device administrators. From there you should be able to see which administrators are enabled (they'll have checked boxes beside them). Uncheck to disable.
 

clorde

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Sep 7, 2016
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I unchecked both s voice and android device manager. My lock screen is pattern but I cannot change it to swipe or none as those options are not hi-lighted
 

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