Okay. Paul, you say you do this for a living and hopes are being lost that you are going to get back with us with any information. After all, it's been six months since you said you would look into it.
To those of you that have this problem. The news gets worse. At least for me it did. I made the mistake of not having insurance. Warranty is up as far as I know. Phone is over a year old. Mine started one day in the car....my wife was driving...it's okay. My phone was sitting between us. I looked down and saw that my phone had gone into a download mode. Said it was DOWNLOADING. I know what downloading is, but never saw this screen before. So I left it going as it instructed to not disconnect the phone...disconnect from what....the battery? Anyway, the car ride was about another 40 minutes and the phone was still on this screen....Big ugly android guy that was downloading something. Well, we stayed at my in-laws for a few hours and left. My phone was still in that mode. I decided to wait until I got home. I was so worried that, if I pulled the battery, the phone was going to be ruined. After the long ride home, I get inside the house and decide to just pull the battery and restart. Luckily the phone booted just fine. But, over these last few months, my phone continued to do this. Would be using the phone and suddenly it would go to that big ugly guy again and telling me it was downloading. 15 or 20 minutes later I would pull the battery and all was fine. After a while I would just pull the batter immediately after seeing that ugly droid. Then my phone in the last 4 or 5 weeks started restarting. I could be in the middle of typing a text message and it would just reboot. I started searching online for others with this problem and saw things about the "CUSTOM" word showing up. I checked on mine as it went through this process and, guess what, mine said it was CUSTOM. Brand new phone, never had anything done to other than download a few games from the Play Store. Then about a week and a half ago, my phone would only boot to a screen that told me that my phone will not boot because there had been something done to it that was not supposed to be done and to contact....either my carrier or Samsung....can't remember which. Now today, the phone threw me for a complete loop....literally. It boots to the Samsung screen, shuts off, turns itself back on, boots to the Samsung screen, shuts off, turns itself back on, boots to the Samsung screen, shuts off, turns itself...you get the picture. Now, my phone is the Note 4 with T-Mobile as my carrier. I'm thinking of chatting with T-Mobile or possibly Samsung, but I'm certain they will tell me that my phone had the rooting or custom system put on it or one of these things that people keep saying must have been what caused it. What caused it was a faulty phone that is almost 2 years old. Was brand new from T-Mobile and never had any customization done. So I would assume that some of you with this problem will eventually come into some, if not all, of the problems I have and will be out of a phone that cost you almost $800. Well, that's what I paid for it over a year ago. So if anyone....PAUL....really does do this for a living, or has come up with a solution, please enlighten us with this solution.
Thank you.