1. iusman975's Avatar
    Hey Guys,

    I got my S5 about a week ago. Been using it, its good over all but I just encountered a problem with it.

    When I am connected to the wifi, it works absolutley fine but the moment I connect to the internet using my Mobile Data package. It doens't work, As in that the Mobile Data signals are there.
    Whatsap works I can send text messages on whatsap but no media. Pictures won't download on whatsap. Browser says it can not find the server. Ask.fm , instagaram, faceboook these apps don't work at all.


    i can't seem to figure out the problem ! :/ How does my whatsap transfers texts but not media !? Any idea what could be the problem ?
    04-10-2014 05:51 PM
  2. AndroidProf's Avatar
    If you bought it in a week, I think you still have the warranty. Why don't you get a new one? as this might be a pingroblem likely to come up later. There's also a possibility that your device doesn't have any APN settings or network settings. Can you try contacting your carrier? let them send you the settings.
    04-11-2014 12:29 AM
  3. sjaduae's Avatar
    Try toggling smart network switch under WiFi settings
    04-11-2014 12:35 AM
  4. iusman975's Avatar
    Yeah I got it a week ago, It's still under warranty.

    But I don't think it's as serious a issue that it will need replacement, It's probably got to do with some settings. I tried contacting the carrier and they said it was showing that the internet is connecting just fine from my mobile and I won't argue on that. The 4G sign is showing at the top with data upload/download arrows working too which means the internet is connecting just fine.

    Plus I can even use my whatsap to send messages to my contacts, but I can not send or receive any pictures or any other form of data. When I log into my Ask.Fm account, it says " No Internet connection". When I start up my facebook, it loads all the texts but no pictures. When I am on my browser, it says " Unable to connect to the proxy Server" .


    I don't know what seems to be the problem, I will try and do a factory reset to see if that solves anything because I did disable alot of applications in the start to save the battery life could be one of them bitting me in the ***!
    04-11-2014 05:07 AM
  5. Eclipse2K's Avatar
    How's the signal strength? I always hear negative things about the S line and I have an S5 ordered. Sorry for highjacking your thread but I'd rather be safe.

    Samsung Galaxy Note 3 (Verizon)
    04-11-2014 05:22 AM
  6. iusman975's Avatar
    How's the signal strength? I always hear negative things about the S line and I have an S5 ordered. Sorry for highjacking your thread but I'd rather be safe.

    Samsung Galaxy Note 3 (Verizon)
    The signal strength is good. Much better compared to the S4.


    Back on the topic. I figured out the problem and solved it.

    When I go to the APN settings, the carrier asked me to put the

    Name: Mobily Net
    APN: Web1

    APN type: internet


    but When I input the APN Type: internet, It doens't work the same problem takes place as described above but if I leave the APN type empty everything works fine. So i have left it empty ! lol
    04-11-2014 07:04 AM
  7. Musstak Abdula's Avatar
    Hey Guys,

    I got my S5 about a week ago. Been using it, its good over all but I just encountered a problem with it.

    When I am connected to the wifi, it works absolutley fine but the moment I connect to the internet using my Mobile Data package. It doens't work, As in that the Mobile Data signals are there.
    Whatsap works I can send text messages on whatsap but no media. Pictures won't download on whatsap. Browser says it can not find the server. Ask.fm , instagaram, faceboook these apps don't work at all.


    i can't seem to figure out the problem ! :/ How does my whatsap transfers texts but not media !? Any idea what could be the problem ?
    Good day everyone. I'm new on the forum and I had to join to ask for help with my Galaxy S5. I also have it for 3 weeks and it has started doing this same thing. the Mobile Data Signal is fine, I can receive Whatsaap messages but cant connect to the internet, of facebook, Playstore, any other thing. Does anyone knows what we can do? Please Help :\
    10-22-2014 01:55 AM

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