1. rams1666's Avatar
    I been having problems with tap and play with my galaxy s5. It doesn't matter where I go or which of my cards I use they get declined. Is anyone having this problem so far?
    04-11-2014 12:07 PM
  2. planoman's Avatar
    I been having problems with tap and play with my galaxy s5. It doesn't matter where I go or which of my cards I use they get declined. Is anyone having this problem so far?
    Are you using it at places that tap and pay has worked before? Do they say it works with other devices?

    Sent from my Moto X!
    04-11-2014 12:32 PM
  3. rams1666's Avatar
    Yes I have used it at the same places with other phones. I have used it at cirlce k and mcdonalds before.
    04-11-2014 12:38 PM
  4. planoman's Avatar
    Yes I have used it at the same places with other phones. I have used it at cirlce k and mcdonalds before.
    That sucks. Which app ate you using , Google wallet? Was it preinstalled?

    Sent from my Moto X!
    04-11-2014 12:59 PM
  5. rams1666's Avatar
    That sucks. Which app ate you using , Google wallet? Was it preinstalled?

    Sent from my Moto X!
    It wasn't preinstalled. I have been trying with Google wallet but I just tried Isis wallet and it also got declined.
    04-11-2014 01:07 PM
  6. planoman's Avatar
    It wasn't preinstalled. I have been trying with Google wallet but I just tried Isis wallet and it also got declined.
    For isis you need the secure SIM from your carrier. For google wallet they got around the requirement for needing a secure element so that sucks it is not working. May an update is needed for the Galaxy S5?
    04-11-2014 01:42 PM
  7. sirmaru's Avatar
    Tap and pay may now be linked to the fingerprint scanner. Swipe your finger first and then tap.
    04-11-2014 01:45 PM
  8. ed w's Avatar
    I cannot get my Tap and Pay to work either. Using a Moto X . 4.4.4 on AT&T. I have money in the Google Wallet account. It is set to pull from there first, then my debit card, which also has money. I have tried at Walgreen's and McDonalds, both locations that are set up to accept it, at least I have been told that. But after I tap my phone, and enter my PIN as requested, the transaction is declined. I get this message (email and the Wallet site):
    Declined
    There was an issue processing your transaction. For your security, you must bring your device online at least once every 24 hours.

    What do they mean "your device"? My phone? well it is always online. Or the store's terminal? I was told that people have used them before.
    09-18-2014 01:13 PM
  9. acrididae's Avatar
    I get the same error message. This worked a week ago without a problem, now it throws this message every time I try.

    I did freeze some Verizon bloatware. (Caller Name ID, Mobile Hotspot, My Verizon Mobile, NFL Mobile, Verizon Tones, Voicemail, VZ Navigator)
    10-13-2014 01:00 PM
  10. call4repair's Avatar
    had an issue with this the other day.. i tried it again but left the phone on the nfc thing and it beeped a second time... which usually it only beeped once.. anyways it worked after that. but if you recently switched devices while using those payment methods they may need to have your device registered to it again or something i had to re-install both once because i used it on 2 devices.. w/e is there any other tap n pay apps out there beside pay pal isi(soft wallet) and google wallet? i'd like to know if there are.
    10-15-2014 12:50 PM
  11. delbSJ's Avatar
    I cannot get my Tap and Pay to work either. Using a Moto X . 4.4.4 on AT&T. I have money in the Google Wallet account. It is set to pull from there first, then my debit card, which also has money. I have tried at Walgreen's and McDonalds, both locations that are set up to accept it, at least I have been told that. But after I tap my phone, and enter my PIN as requested, the transaction is declined. I get this message (email and the Wallet site):
    Declined
    There was an issue processing your transaction. For your security, you must bring your device online at least once every 24 hours.

    What do they mean "your device"? My phone? well it is always online. Or the store's terminal? I was told that people have used them before.
    Using a Galaxy S3
    I contacted a Google Wallet specialist and asked him what "device" the message referred to and he stated:
    "If you are referring to "Tap and Pay" purchase, then it is the Wallet app, what they are referring to."
    me 1:58 PM
    OK, so I shd open the Wallet App at least once a day?
    Geet H 1:58 PM
    Yes. Let me also check the reason for decline.
    me 1:58 PM
    Geet H 2:00 PM
    Thank you for waiting.
    I would request you to clear data (Settings > Apps > Wallet > Clear data) and then sign into Wallet again. This should fix the issue.
    11-05-2014 04:21 PM

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