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  1. Thread Author  Thread Author    #1  

    Default Is anyone experiencing Galaxy S5 Smart Stay problem?

    Ever since i got it 3 days ago, smart stay barely works. I set it on 15s and after each 15s the little "eye" icon appears and checks I guess if i'm still looking at the phone, but then it dims is half way, and 2 seconds later turns it off completely.

    Its very annoying when reading an article, or book.

    The best i get is if notices me the first time only, but after another 15s it always turns screen off.

    I rebooted the phone 2-3 times to see if that will change anything, but no luck.

    The guy at T-mobile just said to put screen time out time up to 10 minutes. That is no help. Might have to go back to the store unless i figure it out.

    anyone else noticed this?

    thanks..
  2. #2  

    Default Re: Is anyone experiencing Galaxy S5 Smart Stay problem?

    Do you wear glasses? I do, I didnt have luck with SS on the S4 and now on the S5.
  3. Thread Author  Thread Author    #3  

    Default Re: Is anyone experiencing Galaxy S5 Smart Stay problem?

    no glasses for me.
    I never had this problem with S3.
    I wander if its my unit, or all of them. Putting my face closer, or being in better lighting doesn't seem to make difference.

    Does your work if you remove glasses?

    thanks for the input.
  4. #4  

    Default Re: Is anyone experiencing Galaxy S5 Smart Stay problem?

    I'm having the same issue. Smart Stay is not working. With or without glasses.

    Quote Originally Posted by Milos1977 View Post
    no glasses for me.
    I never had this problem with S3.
    I wander if its my unit, or all of them. Putting my face closer, or being in better lighting doesn't seem to make difference.

    Does your work if you remove glasses?

    thanks for the input.
  5. #5  

    Default Re: Is anyone experiencing Galaxy S5 Smart Stay problem?

    Look for a Best Buy, ask when the Samsung rep is gonna be there and go see him.
  6. #6  

    Default Re: Is anyone experiencing Galaxy S5 Smart Stay problem?

    I'm having the same problem.

    Posted via Android Central App
  7. #7  

    Default Re: Is anyone experiencing Galaxy S5 Smart Stay problem?

    I've had the S3, S4, Note 2, Note 3, and now the S5. i've never gotten smart stay to reliably work. Especially in dark conditions. I just chalk it up to a useless 'feature'
  8. #8  

    Default Re: Is anyone experiencing Galaxy S5 Smart Stay problem?

    I LOVE smart stay. it works for me on the s3 and also this s5. I stay with Samsung for it (and some other features).

    Sent from my SAMSUNG-SM-G900A using AC Forums mobile app
    bsettz likes this.
  9. #9  
    flybub's Avatar

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    Default Re: Is anyone experiencing Galaxy S5 Smart Stay problem?

    It works on my S4 but it is very unreliable on my note 10.1 2014 edition.

    Posted via Android Central App
  10. Thread Author  Thread Author    #10  

    Default Re: Is anyone experiencing Galaxy S5 Smart Stay problem?

    I've been testing it throughout the day. Sometimes it works, for example with my Dolphin browser, but it never turns off the screen at all even if i put the phone down. Also, sometimes it just dims the screen when I'm in main home screen, but stays like that and never goes off.

    It really is unreliable.

    btw, did you guys get that 30MB update when you first turned the phone (straight out of the box) as they said it would?
  11. #11  

    Default Re: Is anyone experiencing Galaxy S5 Smart Stay problem?

    Quote Originally Posted by Milos1977 View Post

    btw, did you guys get that 30MB update when you first turned the phone (straight out of the box) as they said it would?
    I dont recall getting an update
  12. #12  

    Default Re: Is anyone experiencing Galaxy S5 Smart Stay problem?

    Yes I got that 30mb update, but didn't noticed any changes after update..

    Smart stay works fine in my S5, when I keep my device within 1 feet range from my eye..

    Sent from my SM-G900H using AC Forums mobile app
  13. Thread Author  Thread Author    #13  

    Default Re: Is anyone experiencing Galaxy S5 Smart Stay problem?

    Yes, it works 10-12 inches for me, when it works. If i lower my hand while reading the web page lets say to 14", it checks, and dims the screen. Very short range.

    again, this was fine on my S3. I'm gonna have to move screen timeout time up to a minute or two.
  14. #14  

    Default Re: Is anyone experiencing Galaxy S5 Smart Stay problem?

    Mine seems better today. Yup, have to have good light and keep close to face.
  15. #15  

    Default Re: Is anyone experiencing Galaxy S5 Smart Stay problem?

    I'm have the same issue with my S5.
    I've used smart stay with Note2 without any problem for the past year or so.
    But with the latest S5, it simply does not work.
    The eye symbol would appear and then dims screen and then turns off the screen while I'm staring at the screen under the same lighting condition where I used to use my Note2 previously.
    It appears to be a software bug that needs fixing.
  16. #16  

    Default Re: Is anyone experiencing Galaxy S5 Smart Stay problem?

    I was playing with it last night trying to make it work and found that it seemed to stay on providing i blinked whenever the little icon appeared... is that possible?
  17. #17  

    Default Re: Is anyone experiencing Galaxy S5 Smart Stay problem?

    I'm sorry I have started another post with the same issue and I'm replying here too.
    But for those of you having the issue, please see my post here.
  18. #18  

    Default Re: Is anyone experiencing Galaxy S5 Smart Stay problem?

    Smart stay is not working on my S5 as well. The wsp is T Mobile

    Posted via Android Central App
  19. #19  

    Default Re: Is anyone experiencing Galaxy S5 Smart Stay problem?

    After reading all of the posts about Smart Stay not working for people...I guess I'm lucky that I'm not having any problems with it. I just turned it on after reading this thread...I forgot all about this feature.
  20. #20  

    Default Re: Is anyone experiencing Galaxy S5 Smart Stay problem?

    Does not work on my S5. Works great on my Note 10.1
  21. #21  
    davew41's Avatar

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    Default Re: Is anyone experiencing Galaxy S5 Smart Stay problem?

    Not working reliable on my S5 either.

    Posted via Android Central App
  22. #22  

    Default Re: Is anyone experiencing Galaxy S5 Smart Stay problem?

    I'll join in the chorus on smart stay not working. Now I'll blink and keep it further like you guys to see if it helps.
  23. #23  

    Exclamation Re: Is anyone experiencing Galaxy S5 Smart Stay problem?

    I don't have smart stay turned on but the little eye icon keeps popping up on my galaxy s5... Not sure what the deal is.
  24. #24  

    Default Re: Is anyone experiencing Galaxy S5 Smart Stay problem?

    I am in Australia and I was using my smart stay with no problems up till a couple of months ago then it stopped working. The eye comes up while I am looking at the screen then it dims and turns off I have to touch the screen for it to stay on. Will check the front camera. My phone is stock SM G900I.
  25. #25  

    Default Re: Is anyone experiencing Galaxy S5 Smart Stay problem?

    Mines always works

    Posted via the Android Central App
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