07-30-2015 08:15 AM
34 12
tools
  1. dking9101's Avatar
    I've been using the fingerprint scanner on the GS5 but sometimes I run into problems I tried to enter my alternate pass code (or at least what I thought it was) and it doesn't work, and in order for me to change it I need the original which I don't have. Is there any way to bypass this and create a new one?

    Posted via Android Central App
    04-15-2014 05:35 PM
  2. Kilroy13's Avatar
    Go to the store and see if they can help! Of course they will verify if it's your phone or not first!

    Sent from my HTCONE using Tapatalk
    04-15-2014 06:56 PM
  3. Stephen Clinton's Avatar
    I had the same problem. Delete your scanned fingerprints, this also deletes your alternative password. Then just rescan your fingers and reset the password

    Posted via Android Central App
    here4kids likes this.
    04-15-2014 06:59 PM
  4. Caledonia91's Avatar
    Yup, delete your fingerprints in the fingerprint manager and that will clear your alternative password.
    04-15-2014 07:16 PM
  5. dking9101's Avatar
    Thanks

    Posted via Android Central App
    04-15-2014 07:46 PM
  6. kilofoxtrot's Avatar
    Yup, delete your fingerprints in the fingerprint manager and that will clear your alternative password.
    When you try to delete a fingerprint, you are asked for your alternate password..... which doesnt help you if you have forgotten the password.
    04-30-2014 08:35 AM
  7. sirmaru's Avatar
    Google this address to replace a forgotten password: Android Device Manager. You must use your google password to access that site. Then you can lock your phone with a brand new phone password and use that one in the future.
    lbandrew likes this.
    04-30-2014 10:00 AM
  8. Ricky Taylor's Avatar
    where do you go to delete the fingerprints? i cant find it.
    fyi it is also not recognizing my finger.
    05-04-2014 08:50 PM
  9. mgalvez1029's Avatar
    Settings
    Quick settings
    Finger scanner
    Finger print manager
    (in this step, you will need to verify by scanning your finger print)
    Select menu (in the upper right hand corner where the 3 dots are)
    Choose Deselect

    Posted via Android Central App
    Mary L Locke likes this.
    05-05-2014 04:53 AM
  10. Jolene Wilcox's Avatar
    this didn't work, there is no quick settings
    05-12-2014 08:25 PM
  11. Reginald Horton's Avatar
    This method definitely works.
    05-20-2014 05:15 PM
  12. nmres's Avatar
    My fingerprint is not recognized and insists on alternate password which is gone...stuck with an unusable system
    05-31-2014 08:58 AM
  13. nmres's Avatar
    I had the same problem. Delete your scanned fingerprints, this also deletes your alternative password. Then just rescan your fingers and reset the password

    Posted via Android Central App
    Scanned fingerprints can't be deleted if the phone can't recognize your print...still needs the alternative password...
    05-31-2014 09:01 AM
  14. AZgl1500's Avatar
    Clear out all Credential Certificates.

    Settings (search for 'cre') select Clear Credentials.




    Passwords and Pincodes will be erased.

    Not sure about the Fingerprints, but those should go also.
    05-31-2014 09:13 AM
  15. Mary L Locke's Avatar
    Settings
    Quick settings
    Finger scanner
    Finger print manager
    (in this step, you will need to verify by scanning your finger print)
    Select menu (in the upper right hand corner where the 3 dots are)
    Choose Deselect

    Posted via Android Central App
    06-18-2014 06:01 PM
  16. Mary L Locke's Avatar
    This method worked quickly. Thank you mgalvez1029!!!!
    06-18-2014 06:04 PM
  17. Debbie risley's Avatar
    Go to:
    Settings
    Fingerprint Scanner
    Fingerprint Manager
    Swipe down your Index finger (dont forget that's the finger you used to set it up with) I kept using my thumb
    swipe it straight down the middle
    Press and Hold Fingerprint 1 and you should see the trashcan icon, once you delete it you will need to re configure your fingerprint, but it will walk you through it, and then pick your password, it has to be at least 4 characters and have a letter in it, not just numbers keep it in mind when you re do it so you don't have to go through this all over again!!!
    This worked for me on my Galaxy S5 for Sprint phone. Good Luck!!
    broncosgrl79 likes this.
    07-02-2014 12:56 PM
  18. Angele Wasyliw's Avatar
    can't enter password forgot the original one
    07-29-2014 02:33 PM
  19. Angele Wasyliw's Avatar
    can't sign in no finger scanner to let me in my phone
    07-29-2014 02:33 PM
  20. Angele Wasyliw's Avatar
    can't scan finger print or sign in with password forgot
    07-29-2014 02:35 PM
  21. joel nicol's Avatar
    Thanks bro! Your advise just worked like magic. Google device manager work!
    08-13-2014 02:06 PM
  22. Kimbr R Ullrich's Avatar
    How do you do that when my phone deleted the fingerprint icon? This happened while trying to use thumb print to turn phone on.the password not working, locked out of phone.
    09-09-2014 11:59 AM
  23. Kimbr R Ullrich's Avatar
    Same thing happened to me yesterday while trying to swipe my phone on to make a call. Poof. The thumb print gone and my alternative password won't work, Locked out! Verizon can't even log into my phone. So missing my iPhone right now!!!
    09-09-2014 12:03 PM
  24. broncosgrl79's Avatar
    Go to:
    Settings
    Fingerprint Scanner
    Fingerprint Manager
    Swipe down your Index finger (dont forget that's the finger you used to set it up with) I kept using my thumb
    swipe it straight down the middle
    Press and Hold Fingerprint 1 and you should see the trashcan icon, once you delete it you will need to re configure your fingerprint, but it will walk you through it, and then pick your password, it has to be at least 4 characters and have a letter in it, not just numbers keep it in mind when you re do it so you don't have to go through this all over again!!!
    This worked for me on my Galaxy S5 for Sprint phone. Good Luck!!
    09-23-2014 06:29 AM
  25. broncosgrl79's Avatar
    This worked perfectly! Great Advice.
    09-23-2014 06:30 AM
34 12

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