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  1. Thread Author  Thread Author    #1  

    Default I'm going to have to scrap the S5 if I can't get my POP e-mail working, Help?

    I have a four-year old HTC EVO 4G. I love it, but it doesn't have enough memory to support the numbers of applications I want in it, so I made the upgrade move to the Galaxy S5. To me the S5 is an amazing tool except for one CRITICAL problem ... I cannot for the life of me get my POP e-mail working on it. G-Mail works, but my regular e-mail does not.

    My e-mail is provided by Bright House (domain cfl.rr.com). It works great on my PC and on my EVO, but not at all on my S5. I have checked the setup many times myself and with the Bright House technical support folks on the line. The set-up is (or certainly seems to be) correct. Bright House technical support said since they only have a few set-up parameters and I have them all set the same on the two different devices, and the EVO is working, it must be a device issue and I should go back to my device provider (my carrier ... Sprint) and get them to address the problem. The guys in my Sprint store are pretty knowledgeable but after half an hour or so they gave up trying and said it must be a Bright House issue. All I know is that, with everything else being the same, e-mail works on one device and not on the other. So, unless the mere presence of one device precludes the use of another one, I've got to assume that the S5 just ain't gonna work.

    When I set up the parameters for the incoming server I get a little message window that pops up that says "Checking incoming server settings" and quickly goes away. The same thing happens when I set up the out going server, "Checking outgoing server settings". When I go into my e-mail, compose a message and send it, I get a message back that says "Send failed". No other error message or code. When I open my e-mail like I would if I wanted to read my e-mail I see the e-,mail icon in the middle of the screen with a caption under it that says "No emails", and an 'explanation' below that that says, "You may have emails that have not yet been retrieved from the server." Really?

    If I can't get this thing working by Sunday evening, it's going back Monday morning ... but I'd rather get it running.

    Help? Anyone?
  2. #2  

    Default Re: I'm going to have to scrap the S5 if I can't get my POP e-mail working, Help?

    Take it to your carrier and see if they know something. My pop e-mail worked fine.
  3. #3  
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    Default Re: I'm going to have to scrap the S5 if I can't get my POP e-mail working, Help?

    There are a number of third party email apps that support Pop accounts. Is try the before giving up.

    Posted via Android Central App
  4. #4  

    Default Re: I'm going to have to scrap the S5 if I can't get my POP e-mail working, Help?

    If all else fails contact Samsung I've talked with their tech support in the pay on similar issues and the were able to help.

    Posted via Android Central App
  5. #5  

    Default Re: I'm going to have to scrap the S5 if I can't get my POP e-mail working, Help?

    Quote Originally Posted by BubbaMac View Post
    I have a four-year old HTC EVO 4G. I love it, but it doesn't have enough memory to support the numbers of applications I want in it, so I made the upgrade move to the Galaxy S5. To me the S5 is an amazing tool except for one CRITICAL problem ... I cannot for the life of me get my POP e-mail working on it. G-Mail works, but my regular e-mail does not.

    My e-mail is provided by Bright House (domain cfl.rr.com). It works great on my PC and on my EVO, but not at all on my S5. I have checked the setup many times myself and with the Bright House technical support folks on the line. The set-up is (or certainly seems to be) correct. Bright House technical support said since they only have a few set-up parameters and I have them all set the same on the two different devices, and the EVO is working, it must be a device issue and I should go back to my device provider (my carrier ... Sprint) and get them to address the problem. The guys in my Sprint store are pretty knowledgeable but after half an hour or so they gave up trying and said it must be a Bright House issue. All I know is that, with everything else being the same, e-mail works on one device and not on the other. So, unless the mere presence of one device precludes the use of another one, I've got to assume that the S5 just ain't gonna work.

    When I set up the parameters for the incoming server I get a little message window that pops up that says "Checking incoming server settings" and quickly goes away. The same thing happens when I set up the out going server, "Checking outgoing server settings". When I go into my e-mail, compose a message and send it, I get a message back that says "Send failed". No other error message or code. When I open my e-mail like I would if I wanted to read my e-mail I see the e-,mail icon in the middle of the screen with a caption under it that says "No emails", and an 'explanation' below that that says, "You may have emails that have not yet been retrieved from the server." Really?

    If I can't get this thing working by Sunday evening, it's going back Monday morning ... but I'd rather get it running.

    Help? Anyone?

    I have found, that a lot of email will let you set it up as exchange, rather then pop, I would try that.
  6. Thread Author  Thread Author    #6  

    Default Re: I'm going to have to scrap the S5 if I can't get my POP e-mail working, Help?

    Quote Originally Posted by ItsMeMandi View Post
    Take it to your carrier and see if they know something. My pop e-mail worked fine.
    I did. They don't. Sprint said email is somebody else's app. Sorry, but it's not our problem.
  7. Thread Author  Thread Author    #7  

    Default Re: I'm going to have to scrap the S5 if I can't get my POP e-mail working, Help?

    Quote Originally Posted by bespinct View Post
    There are a number of third party email apps that support Pop accounts. Is try the before giving up.
    This was a great idea and I followed up on it. I downloaded the Benstar 'myMail' app. (it had a five-start rating and it was free). IT WORKED! So, I might not have to take the S5 back after all. I'll be able to handle my regular e-mail through this new program while I work toward getting the Samsung provided one fixed. And even if I never get it fixed, maybe I can find an email client out there somewhere that looks enough like my HTC EVO 4G maile client to become my new email client of choice. Thanks, again! Great idea.
    jaleesag88 likes this.
  8. Thread Author  Thread Author    #8  

    Default Re: I'm going to have to scrap the S5 if I can't get my POP e-mail working, Help?

    Quote Originally Posted by brothamoveson View Post
    If all else fails contact Samsung I've talked with their tech support in the pay on similar issues and the were able to help.
    Yeah, That probably should have been my first call after Bright House gave up. (I wonder if the email client the HTC EVO 4G uses is available for download and if it would run in the S5) Heck, I've never even seen the Samsung app in operation. I probably shouldn't get so worked up over it. It is, after all, just an app. I'll give Samsung a shot at fixing it but now that I've downloaded an email client that works I won't be worrying about the Samsung app so much. Thank you.

    Thank you all, very much. If I find out anything from Samsung about their app and how to make it work, I'll post back.
  9. #9  

    Default Re: I'm going to have to scrap the S5 if I can't get my POP e-mail working, Help?

    One of my work emails only sends emails through 3/4G not wifi. I get the same message. Since I have another exchange email I know it's the crappy work servers that don't let me send because my other email works fine. Maybe show it to the IT guy at work?

    Posted via Android Central App
  10. #10  

    Default Re: I'm going to have to scrap the S5 if I can't get my POP e-mail working, Help?

    Hi, I have the same problem. had the S5 last Friday on the phone to Samsung on the Monday. In fairness they have downloaded the phone log everyday this week to try and sort it out, I have even made them a test email account so they can try it on their S5 in the Call centre. I have also got a Samsung Tab, Note and S4 and my emails work fine on all of them.
    Will let you all know when they have an answer for me.

    Cheers
  11. #11  

    Default Re: I'm going to have to scrap the S5 if I can't get my POP e-mail working, Help?

    Same issue here.
    I see several email in the inbox (laptop) but the Android can't retrieve them anymore.
    It was working fine.

    I guess dropping and recreating the account on the S5 might help.
  12. #12  

    Default Re: I'm going to have to scrap the S5 if I can't get my POP e-mail working, Help?

    I have had exactly the same problem. I've spent 3+ hours with Verizon tech support and even downloaded the K-9 Email app and none of it has helped. I'll probably return the phone, which I've only had since Monday, on Friday when I return home. This is entirely too frustrating. Other than the email issue, I do like the Galaxy S5.
  13. #13  

    Default Re: I'm going to have to scrap the S5 if I can't get my POP e-mail working, Help?

    Quote Originally Posted by BubbaMac View Post
    This was a great idea and I followed up on it. I downloaded the Benstar 'myMail' app. (it had a five-start rating and it was free). IT WORKED! So, I might not have to take the S5 back after all. I'll be able to handle my regular e-mail through this new program while I work toward getting the Samsung provided one fixed. And even if I never get it fixed, maybe I can find an email client out there somewhere that looks enough like my HTC EVO 4G maile client to become my new email client of choice. Thanks, again! Great idea.
    +1000

    The MyMail app (free in Play Store) is simply wonderful. So simple to set up and gorgeous graphics with lots of flexibility on how you handle your mail. I LOVE it.

    So much better than the native email app that came with the phone it isn't even funny. I disabled the native email app as soon as I had MyMail up and running (which took all of 15 seconds BTW).
    Thanked by:
  14. #14  

    Default Re: I'm going to have to scrap the S5 if I can't get my POP e-mail working, Help?

    Quote Originally Posted by eknollmeyer View Post
    I have had exactly the same problem. I've spent 3+ hours with Verizon tech support and even downloaded the K-9 Email app and none of it has helped. I'll probably return the phone, which I've only had since Monday, on Friday when I return home. This is entirely too frustrating. Other than the email issue, I do like the Galaxy S5.
    I have two (three?) words for you: "MyMial app."
  15. #15  

    Default Re: I'm going to have to scrap the S5 if I can't get my POP e-mail working, Help?

    Sorry to hear about everyone's POP accounts not working. I also have the S5 with 3 POP email accounts and 1 Gmail account. The Verizon store rep set up all my email accounts and everything is working fine. I'm not crazy about the default email client on the S5 so I have looked into other email clients. Found K-9 which supports POP and tried it out and it worked fine. I also tried Outlook.com email app and that supports POP which worked fine for me. Both email apps have features that I like and don't like....so at this point just trying out some email clients to see what will work best for me. Blue Mail will be supporting POP accounts soon plus all your other email accounts (Gmail, Yahoo, Outlook, etc). I did try it out for my Gmail account and really liked it. A lot of options and customizations. As soon as they release the support of POP accounts I will be using Blue Mail. Oh yes.....they have excellent customer service and answered all my questions in a very timely manner.

    So.... these are my views and experience with POP accounts. All of the above mentioned email apps I found in the the Google Play Store.

    EDIT: Sometimes deleting an email account and setting it up again may solve some issues.
    dsignori likes this.
  16. #16  

    Default Re: I'm going to have to scrap the S5 if I can't get my POP e-mail working, Help?

    I have a Samsung Galaxy S5 smartphone with a Verizon account. Email from Earthlink is not getting to me although I can send ok. It syncs fine manually and every 15 minutes all day. Than, at 7:28 pm it stops syncing and the only way I can get my mail is to delete the account and add it again. All settings are accurate. I have talked to tech support at Verizon, Earthlink, and Samsung. Nobody has been able to figure it out. I also turned off peak hours and allow downloading on both wi fi and 4G. What next? Thought it was a setting or one of the virus scanning apps. Deleted virus scanners. No change. Is anybody NOT having this issue? Perhaps we could compare settings.
  17. #17  

    Default Re: I'm going to have to scrap the S5 if I can't get my POP e-mail working, Help?

    Quick question on how you setup the app, when I click Other Mail it wants me to login, so I put my email and password in and it tells me it is incorrect. The app never lets me enter in any of my POP settings, do you know how to do this? Their website says that it should direct you to a setup page if your email is not auto configured.
  18. #18  

    Default Re: I'm going to have to scrap the S5 if I can't get my POP e-mail working, Help?

    Quote Originally Posted by BubbaMac View Post
    This was a great idea and I followed up on it. I downloaded the Benstar 'myMail' app. (it had a five-start rating and it was free). IT WORKED! So, I might not have to take the S5 back after all. I'll be able to handle my regular e-mail through this new program while I work toward getting the Samsung provided one fixed. And even if I never get it fixed, maybe I can find an email client out there somewhere that looks enough like my HTC EVO 4G maile client to become my new email client of choice. Thanks, again! Great idea.
    Quick question on how you setup the app, when I click Other Mail it wants me to login, so I put my email and password in and it tells me it is incorrect. The app never lets me enter in any of my POP settings, do you know how to do this? Their website says that it should direct you to a setup page if your email is not auto configured.
  19. #19  

    Default Re: I'm going to have to scrap the S5 if I can't get my POP e-mail working, Help?

    I'm having the same problem with MyMail, BlueMail, etc. Won't take my POP settings. Is POP3 something different than POP? Could that be it? The problematical account is Earthlink.

    In general, I think it's safe to say that the app that comes with the phone is messed up. I am now getting my mail but, after a week of smooth sailing, it again would not sync with my POP account. Crashed it, added it back, and it now works. Temporarily. Then yesterday, for the first time, my Outlook account that was working smoothly also began having problems. I wonder if this is related to some background function that is hard or impossible to get to. Perhaps it conflicts with the email app.
  20. #20  

    Default Re: I'm going to have to scrap the S5 if I can't get my POP e-mail working, Help?

    I too had the same issue. Tried this and works like a charm...Follow the instructions TO THE LETTER!

    https://help.yahoo.com/kb/mobile/pop...l-sln4724.html
  21. #21  

    Default Re: I'm going to have to scrap the S5 if I can't get my POP e-mail working, Help?

    Get an iphone

    Posted via Android Central App
  22. #22  

    Default Re: I'm going to have to scrap the S5 if I can't get my POP e-mail working, Help?

    Thanks, John. I have Earthlink and a account at a university that uses Outlook. Everything worked like a charm on my Galaxy S3 and I got messages from both accounts smoothly every time. The S5 is another (over-bloated) animal. I'm very disappointed with it. Are you suggesting that I use Yahoo's email client and port my emails from the other accounts to it? I'm still confused.
  23. #23  

    Default Re: I'm going to have to scrap the S5 if I can't get my POP e-mail working, Help?

    This is kind of a totally different direction, but I have 2 POP accounts and I let Gmail fetch them. You can even set it up so that when you reply through Gmail, it replies through the POP account so it causes no confusion to the person who originally sent the email. I decided that if I was going to use an Android phone, I should embrace Google and so far, I am very happy with the result. If you are not familiar with what I am talking about, log into gmail on a computer, go to settings and click on the tab "Accounts and Import." You can set it up there.
    Thanked by:
  24. #24  

    Default Re: I'm going to have to scrap the S5 if I can't get my POP e-mail working, Help?

    I am having the same problem and because this is used for my work, will have to get rid of the Galaxy S5 as well if the POP3 account problem does not get fixed. I changed from Blackberry which handled all my email with ease. I love this new Galaxy though but have to be able to work. I can send email okay, all the settings are exactly as they should be, but it will only show one new email and then it disappears and I get the "no mail" notice as well. For a few days, after deleting my Comcast account, it worked great but then the same issues came up.

    TMobile cannot seem to help. Hope someone out there can.
  25. #25  

    Default Re: I'm going to have to scrap the S5 if I can't get my POP e-mail working, Help?

    I realize you said your email worked fine on your other 2 devices, but could it possibly share some similarities to my issue? My email service provider does not allow you to send emails through their outgoing server from a mobile device if not connected to their network via wifi. So I have to use my mobile service provider's outgoing server when I am anywhere away from home. On the iPhone or iPad you can enter in multiple outgoing servers for one email address, and the phone waterfalls to the right outgoing server to send your email. I haven't been able to find a way to do that on the S5. So when I'm connected to wifi at home it won't send unless I go into settings and change the outgoing server to my email service provider's. Or I have to disconnect from wifi to send an email from my phone with my m obile provider's server. Which is a pain because I have a long security key to re-input when I want to reconnect to wifi at home. Long way of saying ... have you tried your mobile providers outgoing server?
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