| || |
samsung music app does not recognize songs on micro sd
I just finally switched from an iPhone to the new Samsung Galaxy s5, so excuse me if this is a redundant question. I have searched everywhere for an answer and can't find one.
I used "DoubleTwist" to transfer all my songs from iTunes to the s5. When I open the "music" app (which I'm assuming is a samsung app as it came pre installed on my device) all my playlists/artists/songs are there perfectly. I moved all of the songs to the micro sd so that I can have more storage space on the device itself. Now, when I open the same music app it is empty. I can play the songs only if I go to "my files" ---> "sd card" --> "music". They is extremely annoying because that option only has all my thousands of songs in one giant list, no playlists/albums/artists, etc.
I contacted samsung support and I'm not sure if it's me, but they don't get what I'm saying. Here is is the conversation:
Meghan: Hi, thank you for contacting Samsung Technical Support. How may I help you today?
Visitor: Hi! I actually have a galaxy s5, but that was not an option in the dropdown menu
Visitor: I am having issues with my music files and the micro sd card. I've looked through some forums and I can't seem to get my answer
Meghan: Not a proble. I'm very glad to assist you.
Meghan: * problem.
Meghan: Please let me know the issue that you are facing with the SD-card and files in the device.
Visitor: I just switched to this phone from an iphone and I'm having a bit of a problem figuring out the itunes issue. I downloaded doubletwis, got my music files on the phone, and everything worked fine... but...
Visitor: I transferred the music files to the micro sd card, and then when I click on the "music" app on the phone, none of the files are there
Visitor: i can only play them by going to "my files" and then clicking on the songs
Visitor: but that does not work for me because I want playlisrs
Meghan: I understand that you want to play the songs that are copied from the itunes from the playlist. Is that correct?
Visitor: I can play them when they are on the device storage. However when I move them to the sd card storage I can no longer play them
Meghan: May I know the model number of your phone ? You can find the model number beneath the phone's battery which generally starts with SGH, SCH or SPH .
Visitor: is there another way to look for the model number on the phone? I don't want to take the battery out as it's updating some files right now
Meghan: Okay, you can check it under settings >> about device.
Meghan: Are you able to see those files in the Music player?
Visitor: model number ****
Meghan: Thank you for model number.
Visitor: I am able to see the files in the music player only when the files are on the device storage, not when they are on the sd card storage
Meghan: have you tried that SD-card placing in another device?
Visitor: what do you mean the sd-card placing?
Meghan: have you checked the Sd-card inserting in to another device that you are able to play them.
Visitor: the problem is not with the sd card. the sd card works perfectly. the problem is with the "music app"
Meghan: In this situation I request you to install another music app and check for the result.
Visitor: but this is the music app that comes with the galaxy. I should be allowed to use it
Meghan: Have you tried moving the files in the music folder in the SD-card?
Visitor: yes. that is exactly what I am talking about
Meghan: I will be right with you.
Meghan: Thank you for information.
Meghan: I'm checking the results for you. Please give me a minute.
Visitor: ok. thank you
Meghan: Please follow the instructions I give you.
Meghan: Please tap on the settings >> application manager>> all >> music application >> clear cache.
Visitor: the music app is not in the applications manager
Visitor: oh wait. found it
Visitor: ok cleared cache
Meghan: okay. Please do it.
Meghan: After doing that I request you to remove all the play-lists that are created previously, please create a new play-lists now and check for the result.
Visitor: I think we are having a miscommunication here
Visitor: Is there a way I can talk to someone on the phone?
Meghan: Yes, you can contact our voice team.
Meghan: Or there is also remote access to fix the issue.
Meghan: You can contact our voice support at 1-888-987-4357, Mon-Fri: 7 AM - 9 PM (CST), Sat: 9 AM - 6 PM (CST).
Visitor: thank you
I would really appreciate any help that you guys could give me! Thanks a ton!