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    Default Fragile Charging Port Cover

    Hopefully I had a lemon, but yesterday, went I went to charge my Galaxy S5, carefully opening the port like always....it simply came off...a clean break. No force was applied or anything. Lucky, it was apparent to the AT&T store, and they swapped out my phone without any problems (well...the third store I visited did). I was ready to switch back to my iphone 5s...but lucky they swapped it out. It was apparent that it was a fault in the device and not from applied torque.

    Anyway, they stated that I was the first person they had seen with this problem. Lets hope that this is the case, as I would hate for this to be the norm. I know some people hate the charging port...but if it makes it water proof (resistant), I am not going to complain.

    Anyway, be careful with those ports.
  2. #2  

    Default Re: Fragile Charging Port Cover

    The port is annoying and makes me nervous but I guess if it comes off its not the end of the world and the phone still functions.
    brick58 likes this.
  3. #3  
    dd4
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    Default Re: Fragile Charging Port Cover

    Quote Originally Posted by BlueGoldAce View Post
    Hopefully I had a lemon, but yesterday, went I went to charge my Galaxy S5, carefully opening the port like always....it simply came off...a clean break. No force was applied or anything. Lucky, it was apparent to the AT&T store, and they swapped out my phone without any problems (well...the third store I visited did). I was ready to switch back to my iphone 5s...but lucky they swapped it out. It was apparent that it was a fault in the device and not from applied torque.

    Anyway, they stated that I was the first person they had seen with this problem. Lets hope that this is the case, as I would hate for this to be the norm. I know some people hate the charging port...but if it makes it water proof (resistant), I am not going to complain.

    Anyway, be careful with those ports.
    Glad to hear they swapped it for you. There is already a thread here Charger Cover Broke where lots of people have had the same problem including myself. I might take it back to my network provider and see what they say. I have also emailed Samsung about the issue who said I would need to pay for it to be fixed since I caused the damage. I politely emailed back explaining given the number of users that have had this issue after just two weeks surely it is either a manufacturing fault or the item is not fit for purpose. They have not emailed back yet.
  4. #4  
    Raptor007's Avatar

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    Default Re: Fragile Charging Port Cover

    Quote Originally Posted by fandroid18 View Post
    The port is annoying and makes me nervous but I guess if it comes off its not the end of the world and the phone still functions.
    True, the phone still works until it gets wet then it won't. This is a poor design in terms of "waterproofing" the device. They made the headphone jack with waterproofing in mind but I guess they couldn't do it the same way for the USB3.0 port which kinda sucks.
  5. #5  

    Default Re: Fragile Charging Port Cover

    Mine came off yesterday. Came right off the weld while I was trying to release it to charge my phone. Been fighting with Verizon since last night to get Samsung to replace phone. MY PHONE IS ONLY 19 DAYS OLD
  6. #6  

    Default Re: Fragile Charging Port Cover

    You should call for Everyone to email Samsung, faulty design. This would have worked for the ear phone port but not for the charge where its used daily+
    robinrh likes this.
  7. #7  
    fofjjsr's Avatar
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    Default Re: Fragile Charging Port Cover

    Quote Originally Posted by Raptor007 View Post
    True, the phone still works until it gets wet then it won't. This is a poor design in terms of "waterproofing" the device. They made the headphone jack with waterproofing in mind but I guess they couldn't do it the same way for the USB3.0 port which kinda sucks.
    Remember it's "water resistant" not "waterproof". But yes, the port cover design makes me nervous.
    Droid Eris -> HTC EVO -> S2 -> S3 -> Note 2 -> S4 -> Note 3 -> S5
  8. #8  

    Default Re: Fragile Charging Port Cover

    Has anyone been concerned enough to get a new back that's wireless charging compatible, (30 bucks..sigh) and a wireless charging pad? I am seriously thinking about doing it because let's face it, the cover is really freaking flimsy and it's just a matter of time before it breaks off.
  9. #9  
    fofjjsr's Avatar
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    Default Re: Fragile Charging Port Cover

    I will, because charging ports in general seem to be prone to wear and tear with the constant plugging and unplugging of the port. My issue is in the past the wireless charging covers in the past have made the phone thicker and made it so I can't use certain cases anymore.
    Droid Eris -> HTC EVO -> S2 -> S3 -> Note 2 -> S4 -> Note 3 -> S5
  10. #10  

    Default Re: Fragile Charging Port Cover

    I hear ya on that. Yeah, I'm going to do the same, there's no way this thing is going to not break off in the next 2 years.
  11. #11  

    Default Re: Fragile Charging Port Cover

    I've pre-ordered my wireless charging cover and wireless charger.

    Hope it can charge through the Otterbox case I have on the phone.
  12. #12  
    MBM7881's Avatar

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    Default Re: Fragile Charging Port Cover

    where did you pre-order it from if you don't mind me asking. i'm looking to buy one too

    Quote Originally Posted by mikepolinske View Post
    I've pre-ordered my wireless charging cover and wireless charger.

    Hope it can charge through the Otterbox case I have on the phone.
  13. #13  

    Default Re: Fragile Charging Port Cover

    When I was really cool back in 2004 I had a Samsung Slider phone with a charging cover and it is still attached to this day. This is really odd that people are having problems with this.
  14. #14  

    Default Re: Fragile Charging Port Cover

    Quote Originally Posted by MBM7881 View Post
    where did you pre-order it from if you don't mind me asking. i'm looking to buy one too
    I ordered it from Samsung.com. I'm sure I probably could have gotten them cheaper elsewhere, but figured.hoped that I'd get it quicker.


    Sent from my iPad using Tapatalk HD
  15. #15  

    Default Re: Fragile Charging Port Cover

    Yes, same thing happened to me and only had the phone for about two and a half weeks.
  16. #16  

    Default Re: Fragile Charging Port Cover

    Quote Originally Posted by mikepolinske View Post
    I ordered it from Samsung.com. I'm sure I probably could have gotten them cheaper elsewhere, but figured.hoped that I'd get it quicker.


    Sent from my iPad using Tapatalk HD
    Same place I ordered mine from. Used the 50% off code Samsung gave me when I registered my device.
  17. #17  

    Default Re: Fragile Charging Port Cover

    I totally relate to that, Mine just broke off last night, and I have not had it that long.
    Thanked by:
    jim897 
  18. #18  

    Default Re: Fragile Charging Port Cover

    Same thing just happened to me, I would be interested to know what they say about this, definitely a poor design, the cover was so tight to begin with, you had to fight just to get the USB Charge connector inserted.
    Thanked by:
    jim897 
  19. #19  

    Default Re: Fragile Charging Port Cover

    It's really a design defect, it's tight and can't move freely. Even the design of Sony cover flaps is better than this one. I have ordered the replacement from third party USB Cover Flap for Galaxy S5 - Witrigs.com Hope can help me to solve the problem until i get the wireless charging cover.
  20. #20  

    Default Re: Fragile Charging Port Cover

    Quote Originally Posted by BlueGoldAce View Post
    Hopefully I had a lemon, but yesterday, went I went to charge my Galaxy S5, carefully opening the port like always....it simply came off...a clean break. No force was applied or anything. Lucky, it was apparent to the AT&T store, and they swapped out my phone without any problems (well...the third store I visited did). I was ready to switch back to my iphone 5s...but lucky they swapped it out. It was apparent that it was a fault in the device and not from applied torque.

    Anyway, they stated that I was the first person they had seen with this problem. Lets hope that this is the case, as I would hate for this to be the norm. I know some people hate the charging port...but if it makes it water proof (resistant), I am not going to complain.

    Anyway, be careful with those ports.
    yea its a design flaw, rather than you being rough with it
    Quote Originally Posted by dd4 View Post
    Glad to hear they swapped it for you. There is already a thread here Charger Cover Broke where lots of people have had the same problem including myself. I might take it back to my network provider and see what they say. I have also emailed Samsung about the issue who said I would need to pay for it to be fixed since I caused the damage. I politely emailed back explaining given the number of users that have had this issue after just two weeks surely it is either a manufacturing fault or the item is not fit for purpose. They have not emailed back yet.
    screw samsung...you should raise HELL on their fb page
    Quote Originally Posted by Raptor007 View Post
    True, the phone still works until it gets wet then it won't. This is a poor design in terms of "waterproofing" the device. They made the headphone jack with waterproofing in mind but I guess they couldn't do it the same way for the USB3.0 port which kinda sucks.
    even the headphone jack has issues when submerjing in water

    Quote Originally Posted by SanDeggo View Post
    When I was really cool back in 2004 I had a Samsung Slider phone with a charging cover and it is still attached to this day. This is really odd that people are having problems with this.
    its a design flaw on some devices...

    also back then, there wasn't such a rush for mass production and getting products out as quickly as possible as it is with the s5, iphone, etc so QA was probably a lot better
  21. #21  

    Default Re: Fragile Charging Port Cover

    Same here. 2 weeks old and the flap just fell off, and I'm very careful with it.
  22. #22  
    AndyLu's Avatar

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    Default Re: Fragile Charging Port Cover

    One of the reasons i got the wireless charging. It'll hold me mover till my next phone

    Posted via Android Central App
  23. #23  

    Default Re: Fragile Charging Port Cover

    Quote Originally Posted by BlueGoldAce View Post
    Hopefully I had a lemon, but yesterday, went I went to charge my Galaxy S5, carefully opening the port like always....it simply came off...a clean break. No force was applied or anything. Lucky, it was apparent to the AT&T store, and they swapped out my phone without any problems (well...the third store I visited did). I was ready to switch back to my iphone 5s...but lucky they swapped it out. It was apparent that it was a fault in the device and not from applied torque.

    Anyway, they stated that I was the first person they had seen with this problem. Lets hope that this is the case, as I would hate for this to be the norm. I know some people hate the charging port...but if it makes it water proof (resistant), I am not going to complain.

    Anyway, be careful with those ports.
    - - - Updated - - -

    Quote Originally Posted by BlueGoldAce View Post
    Hopefully I had a lemon, but yesterday, went I went to charge my Galaxy S5, carefully opening the port like always....it simply came off...a clean break. No force was applied or anything. Lucky, it was apparent to the AT&T store, and they swapped out my phone without any problems (well...the third store I visited did). I was ready to switch back to my iphone 5s...but lucky they swapped it out. It was apparent that it was a fault in the device and not from applied torque.

    Anyway, they stated that I was the first person they had seen with this problem. Lets hope that this is the case, as I would hate for this to be the norm. I know some people hate the charging port...but if it makes it water proof (resistant), I am not going to complain.

    Anyway, be careful with those ports.
    it happened to me to on the s5 were the cover fell off
  24. #24  

    Default Re: Fragile Charging Port Cover

    Quote Originally Posted by BlueGoldAce View Post
    Hopefully I had a lemon, but yesterday, went I went to charge my Galaxy S5, carefully opening the port like always....it simply came off...a clean break. No force was applied or anything. Lucky, it was apparent to the AT&T store, and they swapped out my phone without any problems (well...the third store I visited did). I was ready to switch back to my iphone 5s...but lucky they swapped it out. It was apparent that it was a fault in the device and not from applied torque.

    Anyway, they stated that I was the first person they had seen with this problem. Lets hope that this is the case, as I would hate for this to be the norm. I know some people hate the charging port...but if it makes it water proof (resistant), I am not going to complain.

    Anyway, be careful with those ports.
    I seriously doubt you are the first person they have seen with this problem. After you left the store, the employees almost died of laughter.
  25. #25  

    Default Re: Fragile Charging Port Cover

    Yes mine broke off about a month of ownership.

    I'm really ticked off about this, the advertise this phone as being water resistant, but put this cheap little door that breaks off after less than a month and now that feature is gone.

    They either did no usability testing on this phone, or didn't care that all the tests shown that it broke off with little use.
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