1. darin_n's Avatar
    I would like to restore all of my backed up contacts (using the verizon backup assistant) onto my new Galaxy S5. The problem is I can't find the application online or on my phone. Can anyone give me a pointer to getting the assistant app or where it might be on my phone?

    -Thanks.
    04-27-2014 05:06 PM
  2. felloffthetruck's Avatar
    I could not find the Verizon backup assistant either so I used a Samsung App called Smart Switch.
    04-27-2014 05:16 PM
  3. keyzlife's Avatar
    I would like to restore all of my backed up contacts (using the verizon backup assistant) onto my new Galaxy S5. The problem is I can't find the application online or on my phone. Can anyone give me a pointer to getting the assistant app or where it might be on my phone?

    -Thanks.
    Smart switch worked great for me.

    sent from my T-Mobile Galaxy Note 3 using Tapatalk
    04-27-2014 06:25 PM
  4. LdotAdot13's Avatar
    Back up assistant was replaced by cloud.

    Sent from my SM-G900V using AC Forums mobile app
    04-28-2014 10:13 PM
  5. williams448's Avatar
    I would like to restore all of my backed up contacts (using the verizon backup assistant) onto my new Galaxy S5. The problem is I can't find the application online or on my phone. Can anyone give me a pointer to getting the assistant app or where it might be on my phone?

    -Thanks.
    What phone did you come from?
    04-29-2014 06:30 AM
  6. randun's Avatar
    Starting with the Kit Kat update on the S4, one can no longer write to an SD card. Thanks Samsung.

    Sent from my Samsung Galaxy S4 (SGH-I337) using Tapatalk Pro
    04-29-2014 06:51 AM
  7. fofjjsr's Avatar
    Starting with the Kit Kat update on the S4, one can no longer write to an SD card. Thanks Samsung.

    Sent from my Samsung Galaxy S4 (SGH-I337) using Tapatalk Pro
    Random comment considering it has nothing to do with this thread. Also you can thank Google for that, although it still writes, just not in the same way it use too.

    To answer the question, backup assistant was replace by Verizon Cloud, which I believe comes pre-installed.
    04-29-2014 09:07 AM
  8. randun's Avatar
    Random comment considering it has nothing to do with this thread. Also you can thank Google for that, although it still writes, just not in the same way it use too.

    To answer the question, backup assistant was replace by Verizon Cloud, which I believe comes pre-installed.
    True. Left out Google. My understanding though is that the only way one can truly "write" to an SD card now is if you root your phone. You might be able to write on a non-rooted phone but you wouldnt be able to read/restore it.

    Sent from my Samsung Galaxy S4 (SGH-I337) using Tapatalk Pro
    04-29-2014 09:36 AM
  9. fofjjsr's Avatar
    True. Left out Google. My understanding though is that the only way one can truly "write" to an SD card now is if you root your phone. You might be able to write on a non-rooted phone but you wouldn’t be able to read/restore it.

    Sent from my Samsung Galaxy S4 (SGH-I337) using Tapatalk Pro
    I have been able to move photos back and forth on my S5. I recently even reset the phone and the Apps and photos I had written on the card showed back up in place. Not sure about the S4. I know of the problems that have occurred, and will admit I am not totally up to date on all of them when it comes to the SD card. I am just saying my phone is not rooted (Yet ), and have not run into some of the issues I have seen, yet anyways.
    04-29-2014 09:43 AM
  10. randun's Avatar
    Moving files back & forth is not a problem on the S4 or S5. However, using backup/restore as an example, you can no longer backup (write) files to an SD card then restore them.

    Sent from my Samsung Galaxy S4 (SGH-I337) using Tapatalk Pro
    04-29-2014 11:51 AM
  11. Leslie Ann Howard-Redweik's Avatar
    I tried clearing the cache partition.... the instructions failed to mention it would just completely reset and lose everything.... This is a business phone, so seriously, NOT HAPPY.

    I need my contacts asap. I want as much back as possible. I got messages from Verizon back, but how about contacts??

    Any updated ideas? So I am NOT switching phones, my current phone was wiped fairly clean, so need to re-add them.
    03-16-2015 02:41 PM
  12. randun's Avatar
    Backup/Restore (read/WRITE) external SD cards went away with 4.0. The only way you can accomplish this now is by rooting your phone. I've heard rumors that 5.x fixes this though.

    Sent from my SAMSUNG-SGH-I337 using Tapatalk
    03-16-2015 02:49 PM
  13. Vpmsae's Avatar
    How about the guide from androidpit? I find it on google.
    06-20-2016 05:08 AM
  14. Feldon's Avatar
    There is no one piece of software on either your phone or your PC that will reliably back up everything. Here is my advice:

    http://forums.androidcentral.com/sam...galaxy-s5.html
    08-30-2016 02:15 PM

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