1. nx5nx5's Avatar
    I now have a small, crescent-shaped piece of metal (or something) partially covering my front-facing camera, between the camera lens and the front glass.

    Anyone else?
    04-28-2014 01:58 PM
  2. VDub2174's Avatar
    Hmm...sounds like a piece of the camera broke off. How long ago did you get your phone?
    04-28-2014 02:05 PM
  3. Greg C's Avatar
    Return it right away for a replacement.
    04-28-2014 02:56 PM
  4. neonworm's Avatar
    Replace it. It sounds like a defective unit.
    04-28-2014 03:34 PM
  5. motron3000's Avatar
    I have the exact same issue down to the crescent piece over the front facing camera. I unfortunately have to deal with Samsung to fix this
    05-11-2014 02:01 PM
  6. SoFlaZ06's Avatar
    I just noticed this on mine today, ughh. that why i'm here
    05-12-2014 10:10 PM
  7. Greg C's Avatar
    I would take it back and if you can't than check to see if it's covered under warranty...if not than maybe insurance will cover it...if you have insurance.
    05-13-2014 01:49 AM
  8. motron3000's Avatar
    Question for everyone facing this issue: Were/Are you using a camera case? If so what kind?
    05-13-2014 02:38 PM
  9. SoFlaZ06's Avatar
    it's not a case issue, It's kind of an eyelid around the front camera, that crept down, partially covering it. I think it's a gradual problem, because I didn't notice it at first, and going my old pics, it wasn't as bad.
    but I'm pass the two weeks, but I went to verizon and they told me I have a 1yrs warranty, so i'll go through samsung, i'll probably wait a bit.
    05-15-2014 12:31 PM
  10. motron3000's Avatar
    it's not a case issue, It's kind of an eyelid around the front camera, that crept down, partially covering it. I think it's a gradual problem, because I didn't notice it at first, and going my old pics, it wasn't as bad.
    but I'm pass the two weeks, but I went to verizon and they told me I have a 1yrs warranty, so i'll go through samsung, i'll probably wait a bit.
    Actually it may be a case issue, if the case you are using is too tight/doesn't easily cover your phone, it may cause this problem. Samsung was quick to ask me if I was using a Samsung approved case with the phone when I told them about the crescent shape piece coming down infront of the front facing camera.

    So if you were using a case at the time, what kind? Issues with fitment?

    Also, I have gone through Verizon and received a replacement phone under warranty and will be returning the defective unit. So far so good (aside from speaker phone distortion again which seems to be a norm with the S5).
    05-15-2014 06:07 PM
  11. SoFlaZ06's Avatar
    Actually it may be a case issue, if the case you are using is too tight/doesn't easily cover your phone, it may cause this problem. Samsung was quick to ask me if I was using a Samsung approved case with the phone when I told them about the crescent shape piece coming down infront of the front facing camera.

    So if you were using a case at the time, what kind? Issues with fitment?

    Also, I have gone through Verizon and received a replacement phone under warranty and will be returning the defective unit. So far so good (aside from speaker phone distortion again which seems to be a norm with the S5).
    hmm, I did put a basic case on it, for about 2 weeks. it was on the tight side.
    now I wonder whats going on to even cause that, assuming it was the case
    05-17-2014 08:20 PM
  12. Tubby_Penguin's Avatar
    I have the same issue, 100%. Very frustrating. AT&T will send me a refurb. Called Samsung and they want me to ship it to them to maybe be able to fix. So I'd be w/o a phone for 2 weeks. Sadly, it looks like the refurb is my best option.
    06-07-2014 05:26 PM

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