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  • 1 Post By TWERBY
  1. Thread Author  Thread Author    #1  

    Default corrupt jpeg email attachments on Samsung S5

    Does anyone know why some emails i receive say they are damaged. I'm using a new Samsung s5 phone & downloaded adobe PDF reader that says "this document is empty" also ive tried it with Docs To Go & this app says "error opening file. it appears to be damaged"
    I've used both these apps on my OLD iphone 4 and they work great & i can still open them on my iphone but not my samsung s5?
  2. #2  
    sjaduae's Avatar

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    Default Re: corrupt jpeg email attachments on Samsung S5

    Are you trying to open an image file as a PDF or a document ?

    Sounds like you have your default apps association wrong
  3. Thread Author  Thread Author    #3  

    Default Re: corrupt jpeg email attachments on Samsung S5

    Yes im trying to open as PDF file
    And ive set default app to adobe pdf reader now & still saying the same thing

    Posted via Android Central App
  4. Thread Author  Thread Author    #4  

    Default Re: corrupt jpeg email attachments on Samsung S5

    All fixed just had to change limit retrieval size from 50kb to unlimited size in sync folder

    Posted via Android Central App
  5. #5  

    Default Re: corrupt jpeg email attachments on Samsung S5

    wait where is that setting? i had the same problem - i forwarded a pdf file to a friend and it was corrupted. problem was with the phone.
  6. Thread Author  Thread Author    #6  

    Default Re: corrupt jpeg email attachments on Samsung S5

    Go to email app click on manage accounts > select email acc > sync settings> limit retrieval size>then select no limit
    You need to do this for each email account separately.

    Posted via Android Central App
    diamondRanch likes this.
  7. #7  

    Default Re: corrupt jpeg email attachments on Samsung S5

    Samsung S5 setting up email manually
    if you have already set up using auto setup

    Delete email account from phone:
    Go into email settings manage account click on bin icon.
    Go back into email again, will prompt you for email address + password:
    Click manual setup Microsoft exchange active sync dont change anything
    Click next account options pop up then in email retrieval size change to no limit
    Then click next. You should now receive all attachments.
    Last edited by DAVE WATSON2; 05-14-2014 at 06:26 PM.

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