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  • 1 Post By TWERBY
  1. Thread Author  Thread Author    #1  

    Default corrupt jpeg email attachments on Samsung S5

    Does anyone know why some emails i receive say they are damaged. I'm using a new Samsung s5 phone & downloaded adobe PDF reader that says "this document is empty" also ive tried it with Docs To Go & this app says "error opening file. it appears to be damaged"
    I've used both these apps on my OLD iphone 4 and they work great & i can still open them on my iphone but not my samsung s5?
  2. #2  
    sjaduae's Avatar

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    Default Re: corrupt jpeg email attachments on Samsung S5

    Are you trying to open an image file as a PDF or a document ?

    Sounds like you have your default apps association wrong
  3. Thread Author  Thread Author    #3  

    Default Re: corrupt jpeg email attachments on Samsung S5

    Yes im trying to open as PDF file
    And ive set default app to adobe pdf reader now & still saying the same thing

    Posted via Android Central App
  4. Thread Author  Thread Author    #4  

    Default Re: corrupt jpeg email attachments on Samsung S5

    All fixed just had to change limit retrieval size from 50kb to unlimited size in sync folder

    Posted via Android Central App
  5. #5  

    Default Re: corrupt jpeg email attachments on Samsung S5

    wait where is that setting? i had the same problem - i forwarded a pdf file to a friend and it was corrupted. problem was with the phone.
  6. Thread Author  Thread Author    #6  

    Default Re: corrupt jpeg email attachments on Samsung S5

    Go to email app click on manage accounts > select email acc > sync settings> limit retrieval size>then select no limit
    You need to do this for each email account separately.

    Posted via Android Central App
    diamondRanch likes this.
  7. #7  

    Default Re: corrupt jpeg email attachments on Samsung S5

    Samsung S5 setting up email manually
    if you have already set up using auto setup

    Delete email account from phone:
    Go into email – settings – manage account – click on bin icon.
    Go back into email again, will prompt you for email address + password:
    Click manual setup – Microsoft exchange active sync – don’t change anything –
    Click next – account options pop up – then in email retrieval size change to no limit –
    Then click next. You should now receive all attachments.

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