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  1. Thread Author  Thread Author    #1  

    Question Verizon Galaxy S5 data usage through the roof

    I hardly use any data and all of a sudden I've used over 2GB of data since getting the S5 a couple of weeks ago.
    With the S4 and iPhone 5 I never even got close to 1GB. Anyone have any idea what is going on here?
    Thanks.
  2. #2  

    Default

    First step, check out "data usage" under settings and see what's app/apps are actually using so much.
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  3. Thread Author  Thread Author    #3  

    Default Re: Verizon Galaxy S5 data usage through the roof

    Quote Originally Posted by jonebk12 View Post
    First step, check out "data usage" under settings and see what's app/apps are actually using so much.
    I already did this and nothing seems very high.
  4. #4  

    Default Re: Verizon Galaxy S5 data usage through the roof

    Quote Originally Posted by felloffthetruck View Post
    I already did this and nothing seems very high.
    Did you ensure to drag the lines out so it shows the correct date range? (see below).

    Sent from my T-Mobile Note 3 using AC Forums.
    Attached Thumbnails Attached Thumbnails Verizon Galaxy S5 data usage through the roof-1399906001068.jpg  
    Sent from my T-Mobile Note 3 using AC Forums.
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    SamsungS4VRUAME7 likes this.
  5. #5  

    Default Re: Verizon Galaxy S5 data usage through the roof

    Quote Originally Posted by Almeuit View Post
    Did you ensure to drag the lines out so it shows the correct date range? (see below).

    Sent from my T-Mobile Note 3 using AC Forums.
    309 GB??????

    Posted via Android Central App
  6. #6  

    Default Re: Verizon Galaxy S5 data usage through the roof

    Quote Originally Posted by samwapp View Post
    309 GB??????

    Posted via Android Central App
    Yep .

    Sent from my T-Mobile Note 3 using AC Forums.
    Sent from my T-Mobile Note 3 using AC Forums.
  7. Thread Author  Thread Author    #7  

    Default Re: Verizon Galaxy S5 data usage through the roof

    Quote Originally Posted by Almeuit View Post
    Yep .

    Sent from my T-Mobile Note 3 using AC Forums.
    And I'm crying about 2GB
  8. #8  

    Default Re: Verizon Galaxy S5 data usage through the roof

    Are you connecting to WiFi as often as you had with the other phones? My data usage is extremely low, because at home and in the office, I am always connected to WiFi.
  9. #9  

    Default Re: Verizon Galaxy S5 data usage through the roof

    If you just got it 3 weeks ago you might have the same problem I did when I got the phone. As soon as you log in with your gmail account, which I assume you did in the verizon store, all of the apps you had on your old phone will start auto installing themselves at the same time. Then to make matters worse, if you get a new phone through verizon midway through the billing cycle, the amount of data you have will be prorated. So if you buy the phone at the halfway point you really only have 1 gig.
  10. #10  

    Default Re: Verizon Galaxy S5 data usage through the roof

    Quote Originally Posted by felloffthetruck View Post
    I hardly use any data and all of a sudden I've used over 2GB of data since getting the S5 a couple of weeks ago.
    With the S4 and iPhone 5 I never even got close to 1GB. Anyone have any idea what is going on here?
    Thanks.
    You might also check the "Smart network switch" thta is under advanced settings on the Wi-Fi. Bring up wifi from the "settings" and then tap on the 3 vertical dots in the upper right corner and select "Advanced". If you have "Smart network switch" checked, then it will switch to mobile data anytime that the wifi signal is low. If you uncheck it, it will stop it from accessing mobile data when you are not aware.
    Last edited by covard; 05-12-2014 at 01:12 PM. Reason: add wuote
  11. #11  

    Default Re: Verizon Galaxy S5 data usage through the roof

    Tap Usage Manager / Data and scroll up. It will tell you what is using the data.

    Also, go to Google Drive and tap the left corner. Then tap Settings. Go to Data Usage and make sure you have checked off to ONLY transfer files over Wi-Fi. In that way uploading and updating of ALL files will pause when a Wi-Fi connection is not available.

    Plus, set up the Data Retrieval phone number for Verizon. On ATT its *3282#. Dialing that number results in total data usage for the current cycle being sent to you in a Text Message.

    I just used that for myself and came up with only 15.06 Mb now being used in my current cycle of 2,048 Mb available.
  12. #12  
    robocp4's Avatar

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    Default Re: Verizon Galaxy S5 data usage through the roof

    I'm having the same issue. I went into the data usage and found that I used .72gb since the time I got this phone which was a week ago. My cycle is the 23rd -22nd, got the s5 on the 10th.

    I have smart switch unchecked, most of if not all my apps do not auto update plus I have "only update on wifi" on.

    How can I make sure I'm using wifi? Is it in the status bar when I'm connected bc I see it listed in the notification bar when I bring it down as well but hate that it there and clear it.

    Any help would be greatly appreciated.




    Sent from my SM-G900V using Xparent Purple Tapatalk 2
    Sweet Home Chicago

    Sprint BB Curve (long time) ---> Vzw Eris (3 days) ---> Storm 2 (less than a year) ---> Droid X (less than a year) ---> Razr Maxx (one year) ---> Razr Maxx HD (little over a year) ---> White Galaxy s5
  13. #13  

    Default Re: Verizon Galaxy S5 data usage through the roof

    The problem is that apps are using data downloads instead of Wi-Fi.
    Go to Settings
    Click on Data usage
    Scroll down to where there is a list of applications. They are listed with the highest data user first. Google Play will probably be first.
    Click on an application that is using a lot of data.
    Scroll to Restrict background data and click on it. This instructs phone to download only via Wi-Fi.
    Just above this it says "view app settings". Click on this and click on Auto-update apps. Select Auto-update apps over Wi-Fi only.

    Remember to turn Wi-Fi on.
  14. #14  

    Default Re: Verizon Galaxy S5 data usage through the roof

    I have the same problem. I had a iphone 4 and i just switched to Samsung S5 a month ago. I am doing nothing different but my data usage is more than double what it was with the iphone. When I look up the data usage it seems to be 95% used on Skype which is what i used on the iphone. Time is relatively the same. I use it 15 minutes during my morning break. I just noticed something today that i thought was odd. I last used the skype app 1.5 hrs ago but when i look in my notifications it still shows it's running. I can not end the call. I have to turn off the phone. I have problems turning off skype before but usually my gf turns it off on her end but she just got a Samsung S5 also.

    Already in two days i used .3 GB and i only skyped about 45 minutes. I did go into skype settings about 2 weeks ago and changed my settings to low video quality but that didn't seem to matter much.
  15. #15  

    Default Re: Verizon Galaxy S5 data usage through the roof

    Did you ever solve this problem?
  16. #16  
    bbogert79's Avatar

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    Default Re: Verizon Galaxy S5 data usage through the roof

    My usage has more than double too. Typically I have only used about 500-600mb a month and all the sudden I am usually about 1100-1200mb and I haven't changed anything or any habits which would use it up. Has verizon changed something that make you have more data usage?
  17. #17  

    Default Re: Verizon Galaxy S5 data usage through the roof

    Also, check Verizon Cloud settings. My S5 was updating ALL videos, contacts, msgs, etc Every Hour. Took care of that, and had only selected apps updating wifi only and only at nite. Went from 2 gb in first month to less than .5 gigs for second cycle.
    Almeuit likes this.
  18. #18  

    Default Re: Verizon Galaxy S5 data usage through the roof

    Quote Originally Posted by canaleur View Post
    Also, check Verizon Cloud settings. My S5 was updating ALL videos, contacts, msgs, etc Every Hour. Took care of that, and had only selected apps updating wifi only and only at nite. Went from 2 gb in first month to less than .5 gigs for second cycle.
    Good advice! .

    Sent from my T-Mobile Note 3 using AC Forums.
    Sent from my T-Mobile Note 3 using AC Forums.
  19. #19  

    Default Re: Verizon Galaxy S5 data usage through the roof

    I had this same issue and realized bittorrent was guzzling my data

    Posted from my Nexus 7 2013 running Android L or Samsung galaxy S5
  20. #20  

    Angry Re: Verizon Galaxy S5 data usage through the roof

    A Verizon Wireless and Samsung Mobile nightmare! My new Samsung Galaxy S5 has gone through 50gb of data in background apps even when "background app" data is off.
    See my Google Plus for posts regarding Verizon Lies

    This occurred at the beginning of May 2014. After 20 hours + on the phone with Verizon support and Samsung support, three trips to the Verizon store, and hard resetting my phone twice, Verizon agreed to pay for the data overage. The data overage is nearly $700!! HOWEVER VERIZON suspended my account today for not paying the overage. I called them, went through 5 hours of phone calls with them and they reactivated my service. They said again they would take care of the charges at 5pm today. At 9pm Verizon called again and told me that they couldn't handle the overages and that I would have to pay for it. I argued and told them that I did not use that data. I was on WIFI, I had background apps disabled and the phone continued to use the data. I provided screenshots proving it. Sheera of Verizon wireless said that she would see what she could do and will call me back tomorrow! How ridiculous!

    I have been a Verizon customer for 13 yrs! We have 4 lines on the account and have never used more than 12gb a month.

    Has anyone else experienced this big of a false data usage? Please help or give advice!

    Atlanta Verizon Wireless Customer who is not happy!
  21. #21  
    bfriskey's Avatar

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    Default Re: Verizon Galaxy S5 data usage through the roof

    I don't know whether you have figured this out or not But here goes..

    WHEN THE S5 IS ON WIFI AND THE SCREEN GOES OUT----IT REVERTS BACK TO DATA !!! YEP, THAT'S WHERE YOUR DATA USE COMES FROM...
  22. #22  

    Default Re: Verizon Galaxy S5 data usage through the roof

    So how do you stop that from happening? I'm having trouble also!
  23. #23  

    Default Re: Verizon Galaxy S5 data usage through the roof

    Quote Originally Posted by bfriskey View Post
    I don't know whether you have figured this out or not But here goes..

    WHEN THE S5 IS ON WIFI AND THE SCREEN GOES OUT----IT REVERTS BACK TO DATA !!! YEP, THAT'S WHERE YOUR DATA USE COMES FROM...
    Do you have any proof that this is true? I'm pretty sure mine stays on and connected even when the screen is off.
  24. #24  

    Default Re: Verizon Galaxy S5 data usage through the roof

    can't you guys just click off "mobile data"? i have mine off and no wi-fi if not home and phone doesn't do a dam thing except make phone calls and texts. get home, wi-fi kicks in or if i need to use internet i turn on mobile data real quick, do what i need to do then turn it off again. i barely use any data.
  25. #25  

    Default Re: Verizon Galaxy S5 data usage through the roof

    I just switched from an iPhone 4 to a Samsung Galaxy S5 and there have been many disappointments, but the latest of which is that I've already exceeded my mandated 3GB monthly data plan in less than 2 weeks! I couldn't get a 2GB a month data plan with a 4G phone as I had before and the salesman said the phone was going to use more data but this is ridiculous. I've never even come close to exceeding my prior 2GB a month data plan with an iPhone 4. Now that I've shut down all apps and am using wifi I still see that the phone manages to suck down about 17 megabytes every 2 hours just by being ON. I guess I should shut my phone OFF until I need to make a phone call now. Is this part of the corporate plan to make sure everyone pays the $10 penalty for the extra 1GB a month?
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