1. Jon Jackson's Avatar
    We popped the battery out and it's okay now, I know there is another thread on this but I don't see any resolution on whether a factory reset is the fix or he needs a software update or what.
    05-12-2014 03:24 PM
  2. Almeuit's Avatar
    It could of just been a crash. If it happens all the time though it could definitely be some defective hardware.

    Sent from my T-Mobile Note 3 using AC Forums.
    Jon Jackson likes this.
    05-12-2014 03:26 PM
  3. Jon Jackson's Avatar
    It could of just been a crash. If it happens all the time though it could definitely be some defective hardware.

    Sent from my T-Mobile Note 3 using AC Forums.
    Hope it's not hardware, his 14 days expired for exchange. He does have insurance though.....Crossing fingers
    05-12-2014 03:54 PM
  4. Eclipse2K's Avatar
    Hope it's not hardware, his 14 days expired for exchange. He does have insurance though.....Crossing fingers
    14 days for an in store exchange. The provider of his cell service will send a replacement within the 1 year warranty.

    Samsung Galaxy S5 (Verizon)
    Jon Jackson likes this.
    05-12-2014 04:17 PM

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