S5 continues to drop back to 3g

[konvajw]

As of a few days ago, my S5 won't hold a 4g LTE connection for longer than a few minutes. (It worked perfectly fine for several weeks prior to few days ago). The only thing I can think of that I did was do a Verizon roaming profile update (or at least try to since until reading other forums I didn't realize I don't need to do the *228 updates anymore since handled now by 4g sim card). Could me doing the *228 update cause my current problems not holding a 4g connection? I have a support ticket in with Verizon also (and they can actually see my 3g usage going way up vs. 4g since few days ago), but I figured I would check with my usual forum experts in the mean time as well.

Just a note when I power off my phone and turn it back on, I do initially connect to strong 4g LTE signal - but it only lasts for a few minutes before falling back to 3g. I have also removed and reseat my sim card with no luck via that approach. Thanks for any guidance!

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[konvajw]

Still a problem, but good news is my battery is lasting longer..... But need to get my 4g speed back.

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[Nick Brennan]

This is happening to me and quite a few others on the Sprint network. There is no ETA for a fix. To be honest I don't want to use this phone on 3g. Called me spoiled or whatever but the phone, in my opinion, is pretty crippled on it.

I hope they find a fix for what is causing all the disconnects, but paying 650 for a 3g phone isn't worth it to me.

See what happens. :-\

 

[konvajw]

This is happening to me and quite a few others on the Sprint network. There is no ETA for a fix. To be honest I don't want to use this phone on 3g. Called me spoiled or whatever but the phone, in my opinion, is pretty crippled on it.

I hope they find a fix for what is causing all the disconnects, but paying 650 for a 3g phone isn't worth it to me.

See what happens. :-\

I agree that it's not right only getting 3g with such an awesome phone otherwise. Hopefully Samsung figures out if this is a carrier issue or a phone issue and get it fixed quickly.

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[Jon Jackson]

This is happening to me and quite a few others on the Sprint network. There is no ETA for a fix. To be honest I don't want to use this phone on 3g. Called me spoiled or whatever but the phone, in my opinion, is pretty crippled on it.

I hope they find a fix for what is causing all the disconnects, but paying 650 for a 3g phone isn't worth it to me.

See what happens. :-\

I'm with Sprint and have no problems. When not on wifi I would say its on LTE 95% of the time. There's one or two areas within a 50 mile radius where it drops to 3g. I'm getting at least 15-20mbps

 

[djjeffa]

My sprint dose this too I toggle airplain mode on and off and it works but they need a fix asap.

Sent from my Galaxy 3 Tab with Tapatalk.

 

[bdmridgback]

I'm on Sprint too and I have to toggle airplane mode almost on a daily deal to get 4g working.

It needs fixed

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[konvajw]

I've tried toggling airplane mode also and it does work initially, but still only holds 4g connection for a few minutes. I'm in a very strong 4g area and used to get great connectivity until about a week ago. Just can't figure out what changed. Wonder if my sim card could be bad? Or I'm still wondering about whether me updating my roaming profile via *228 could have triggered the problem on Verizon network.

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[winnersmw]

I'm having the same issue with my S5 on Verizon. It seems to happen most when I'm traveling in the car. Toggling airplane mode works for a few minutes as was stated here already. I'm bringing it back to the store tomorrow and making them give me a new one.

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[Almeuit]

It is a Sprint tri-band phone issue. Their phones can't do the handoffs very well... Airplane mode toggle is the work around but yeah that is annoying.

Sent from my T-Mobile Note 3 using AC Forums.

 

[sel1965]

I was having the same issue as well with my S5. Samsung kept saying it's the network Sprint said it was the phone. Now from what I'm hearing Samsung is going to send an update to correct this issue, it does have something to do with the phone. I switched my S5 for the M8 and have not had the issue since. So I tend to believe it is the phone that has the issue. I am on LTE with my M8 95% of the time and love it.

 

[Exxlee]

I'm also having this issue with my SM-G900W8. I'm on Virgin Mobile in Canada and I'll get LTE in my area for about 5 mins. It will then proceed to drop down to 2 bars of LTE and kick itself back down to HSPA+. Done all the normal stuff like a Sim swap and factory resets. Only thing I'm able to do is go into the wireless and networks settings and manually put it down to WCDMA. Hopefully this is just a quick software patch.

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[Jon Jackson]

It is a Sprint tri-band phone issue. Their phones can't do the handoffs very well... Airplane mode toggle is the work around but yeah that is annoying.

Sent from my T-Mobile Note 3 using AC Forums.

It's not everyone with sprint though, my LTE is steady and I'm with sprint.

 

[Almeuit]

It's not everyone with sprint though, my LTE is steady and I'm with sprint.

But you said you have LTE pretty much everywhere you go right? The issue is people who are on LTE but travel to a weaker LTE area (or non LTE area) then drop to 3g. After that the phone won't jump back to LTE after they leave the bad area (even if a good LTE signal is around) without the toggle.

Sent from my T-Mobile Note 3 using AC Forums.

 

[Jon Jackson]

But you said you have LTE pretty much everywhere you go right? The issue is people who are on LTE but travel to a weaker LTE area (or non LTE area) then drop to 3g. After that the phone won't jump back to LTE after they leave the bad area (even if a good LTE signal is around) without the toggle.

Sent from my T-Mobile Note 3 using AC Forums.

Ahhhh I see. I'm in Dallas which is a pretty big city, there's an area or two where mine drops to 3g but then jumps back on to LTE when it is available. My point was that I don't think it is a carrier problem.

 

[Golfdriver97]

Almeuit just spoke the main reason why I am leaving Sprint. Toggling airplane mode at random intervals throughout the day is not on my list of things I like doing.
At first, I was patient. But when the problem persisted after 4 months I had enough. I was having this problem on my Moto X, and my Nexus 5.

However, to the OP: From what I understand, the phone would have made that update anyway. You just hurried things along.

- - - Updated - - -

Ahhhh I see. I'm in Dallas which is a pretty big city, there's an area or two where mine drops to 3g but then jumps back on to LTE when it is available. My point was that I don't think it is a carrier problem.

I am highly inclined to think it is. I had the same Sprint problem on 2 different phones. Moto X and Nexus 5.

 

[winnersmw]

It isn't just a Sprint issue. I'm having the same problem on Verizon as well. They're sending me a replacement S5 due to the combination of issues I'm having.

 

[konvajw]

It isn't just a Sprint issue. I'm having the same problem on Verizon as well. They're sending me a replacement S5 due to the combination of issues I'm having.

I'm on Verizon also, so will be interested if your replacement S5 solves the problem. Good luck.

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[Lodadroid]

You guys figured out the problem?

 

[Ryan Sonner]

So I've Written this out a Hundred times but it's something. Called CSFB. https://www.google.com/url?sa=t&sour...EXGUJTfy_7IiOA that's a link to a PDF fro. Qualcomm discussing Future Network envision and discusses the problem of CSFB. And Here is another PDF from a Consulting Firm that was employed to access the situiation of the network enhancments for all carriers in Us, and their determination of warning the Carriers CSFB was ... Well... ****ty.
https://www.google.com/url?sa=t&sou...wckPqhlge71-X4AHQ&sig2=BI4o0KoaZrAZv-q8muZ0gQ

So, hope that helps u understand situation. Best I can say is Ride it out till your Carrier works out a deal the the Incumbent provider of your region to offer Csfb. Or the tech gets upgraded by either Tower CSFB, VOLTE. Or Private in home Femtocells. Cheers!

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