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  1. Thread Author  Thread Author    #1  

    Unhappy New S5--can't get finger print scanner to work. Keep getting error note.

    Every time I attempt to set up the finger print scanner, I get a pop-up error note: "Attention. An error has occurred with the fingerprint sensor. If this message appears repeatedly, restart your device." I've done dozens of restarts. The note comes up as soon as I attempt to scan my finger to set up the profile. After that, it pops up immediately when I go to the set up. It doesn't matter how I get to the set up.

    The phone is from Verizon. I've called them and went through all the steps, except for a factory re-set. I hate to start from scratch, but will if I have to. Any suggestions? I'm afraid I'm going to have to get a replacement phone--but want to hear any ideas first.

    Thanks in advance.
    Den
  2. #2  

    Default Re: New S5--can't get finger print scanner to work. Keep getting error note.

    I'd say the only thing you can do is a factory reset. If that doesn't work you have a defective sensor and need a replacement.
  3. #3  

    Default Re: New S5--can't get finger print scanner to work. Keep getting error note.

    Seems like a case of corrupted files. Factory reset should solve the issue.
  4. #4  

    Default Re: New S5--can't get finger print scanner to work. Keep getting error note.

    Another poster had this issue and had to swap it for a replacement unit. The factory reset won't help.

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