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  1. Thread Author  Thread Author    #1  

    Default pop email issue

    i have an employee that has a galaxy s5 and i am having alot of trouble with her pop email.

    Everything is set right and the account fully works checking email every 5 mins.. then after one day it stops auto checking for emails and will only pull in the emails when you manually refresh. then after another day it stops altogether and will not retrieve new emails at all, if you click refresh it runs then nothing happens.

    If i delete the account altogether and reinstall it it works fine then stops again the same way. any ideas?
  2. #2  

    Default Re: pop email issue

    Quote Originally Posted by bslevin View Post
    i have an employee that has a galaxy s5 and i am having alot of trouble with her pop email.

    Everything is set right and the account fully works checking email every 5 mins.. then after one day it stops auto checking for emails and will only pull in the emails when you manually refresh. then after another day it stops altogether and will not retrieve new emails at all, if you click refresh it runs then nothing happens.

    If i delete the account altogether and reinstall it it works fine then stops again the same way. any ideas?
    Okay so that sounds weird. Does this user have any 'cleaning apps' which may be removing files setup to this E-Mail account? The fact that the settings are changing 'automatically' lead me to believe something has control over the refreshing of data, or is able to delete files on the phone/SD that pertain to this E-Mail.

    If you're using the stock E-Mail app on the phone, please try using a custom one (such as cloud magic) and advise if the issue persistent.
  3. Thread Author  Thread Author    #3  

    Default Re: pop email issue

    No there are no special apps, this was literialy out of the box brand new. It is the stock email app.

    but the settings are NOT changing they are still the same but they stop workling. So if you look all the settings are the same just will not pull in the emails anymore.
  4. #4  
    sjaduae's Avatar

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    Default Re: pop email issue

    Quote Originally Posted by bslevin View Post
    No there are no special apps, this was literialy out of the box brand new. It is the stock email app.

    but the settings are NOT changing they are still the same but they stop workling. So if you look all the settings are the same just will not pull in the emails anymore.
    Check settings of power save mode re stopping background services

    Try setting up as an exchange account as it normally works

    Check something is not switching off the synch icon like advance task killer
  5. Thread Author  Thread Author    #5  

    Default Re: pop email issue

    BUt i don't think any of that will matter, once it stops even it if manually push the refresh/sync it still does not pull in the new mail. It's not that the settings stop it is that the actually mail stops coming in.
  6. #6  

    Default Re: pop email issue

    Quote Originally Posted by bslevin View Post
    BUt i don't think any of that will matter, once it stops even it if manually push the refresh/sync it still does not pull in the new mail. It's not that the settings stop it is that the actually mail stops coming in.
    Yes however the mail refresh works off settings. It's all about experimenting until you're able to find the root cause.

    HTC One M7
    Regards
    Michael Nancarrow
  7. #7  

    Default Re: pop email issue

    Just for grins, install 'MyMail' and let her try that for a while.
    Clicky => https://play.google.com/store/apps/d...id=com.my.mail

    Make sure to set up MyMail as the default email app

    When you start up MyMail it will ask you if you want to use it "Always" as the default email app. Tell it yes.
    You can always revert back to the other app if you wish as it will be in limbo not being used.

    I am quite happy with it on my S5, no issues since install 5 weeks ago.

    Checking every 5 minutes? Must be related to the job? I am glad those days are gone forever, instant email and pagers controlled my life for 40 years.
    Thanked by:
  8. #8  
    sjaduae's Avatar

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    Default Re: pop email issue

    Quote Originally Posted by bslevin View Post
    BUt i don't think any of that will matter, once it stops even it if manually push the refresh/sync it still does not pull in the new mail. It's not that the settings stop it is that the actually mail stops coming in.
    You can press re synch/refresh as many times as you like it will do nothing unless synch icon is turned on in the notifications area
  9. #9  

    Default Re: pop email issue

    Pop email is totally screwed up on my T-mobile S5. It never syncs properly and NOW, since the update, I can't download attachments. Awful.
  10. #10  
    sjaduae's Avatar

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    Default Re: pop email issue

    Quote Originally Posted by digitalfreaknyc View Post
    Pop email is totally screwed up on my T-mobile S5. It never syncs properly and NOW, since the update, I can't download attachments. Awful.
    check your synch settings and limit retrieval size
  11. #11  

    Default Re: pop email issue

    Quote Originally Posted by sjaduae View Post
    check your synch settings and limit retrieval size
    I did. They're set properly. There are other threads on this forum about people having problems.
  12. #12  
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    Default Re: pop email issue

    Quote Originally Posted by digitalfreaknyc View Post
    I did. They're set properly. There are other threads on this forum about people having problems.
    Try setting up as an exchange account or delete the account and reactivate it, maybe its a T-Mobile thingy ? is it the same on WiFi ?
  13. #13  

    Default Re: pop email issue

    Quote Originally Posted by sjaduae View Post
    Try setting up as an exchange account or delete the account and reactivate it, maybe its a T-Mobile thingy ? is it the same on WiFi ?
    I've tried on Wifi. For example, it currently shows I have 25 new emails waiting for me through the app. On my email (on my computer), they're all read.
    It's fine on my gmail account. This is only a problem on my older aol accounts.

    EDIT: the attachments problem has been fixed. For some reason, they update changed my download size. The other problem remains. It's been an issue since day 1.
  14. #14  
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    Default Re: pop email issue

    Quote Originally Posted by digitalfreaknyc View Post
    I've tried on Wifi. For example, it currently shows I have 25 new emails waiting for me through the app. On my email (on my computer), they're all read.
    It's fine on my gmail account. This is only a problem on my older aol accounts.

    EDIT: the attachments problem has been fixed. For some reason, they update changed my download size. The other problem remains. It's been an issue since day 1.
    1 down 1 to go

    Have you looked at the manual settings for AOL on their website it could be different to the automated ones or even check them against your PC settings for incoming and outgoing servers
  15. #15  

    Default Re: pop email issue

    Well, it LOOKS like I might have success. I completely changed several of my IMAP settings. I now have "none" checked under "security type" and I also changed the Ports.

    In addition to the sync, the "spam filter" button has now come back!

    Let's see if it sticks!
  16. #16  
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    Default Re: pop email issue

    Quote Originally Posted by digitalfreaknyc View Post
    Well, it LOOKS like I might have success. I completely changed several of my IMAP settings. I now have "none" checked under "security type" and I also changed the Ports.

    In addition to the sync, the "spam filter" button has now come back!

    Let's see if it sticks!
    Well done, so not such a crappy S5 after all LOL
  17. #17  

    Default Re: pop email issue

    Quote Originally Posted by sjaduae View Post
    Well done, so not such a crappy S5 after all LOL
    Oh trust me, I'm still having MAJOR problems with the speakerphone. That's my #1 problem and the ticket is still open with t-mobile.
  18. #18  
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    Default Re: pop email issue

    Quote Originally Posted by digitalfreaknyc View Post
    Oh trust me, I'm still having MAJOR problems with the speakerphone. That's my #1 problem and the ticket is still open with t-mobile.
    Well you can't blame Sammy for your choice of carrier

    I used AT&T with no problems including international roaming and on our private phones, although we unlocked those. We also used the unlocked ones in several countries and even phones from other counties in US with AT&T with no problems

    I see your problem is not speaker phone but the mic when on speaker phone, have you switched on noise suppression ?
  19. #19  

    Default Re: pop email issue

    Quote Originally Posted by sjaduae View Post
    I see your problem is not speaker phone but the mic when on speaker phone, have you switched on noise suppression ?
    Yup. It's something disabled (or, alternatively, turned on) with the software inside of it.

    I'm assuming that a lot of these problems are becuase of modifications T-mobile has made...but one can never be sure unless you test it on all other networks, unfortunately.
  20. #20  

    Default Re: pop email issue

    I will say this: my fix is not a perfect fix. Does it sync? Yes. However, I've noticed that it takes about 10-20 minutes on average for it to sync properly. It's still frustrating but it works.
  21. #21  

    Default Re: pop email issue

    This is kind of a totally different direction, but I have 2 POP accounts and I let Gmail fetch them. You can even set it up so that when you reply through Gmail, it replies through the POP account so it causes no confusion to the person who originally sent the email. I decided that if I was going to use an Android phone, I should embrace Google and so far, I am very happy with the result. If you are not familiar with what I am talking about, log into gmail on a computer, go to settings and click on the tab "Accounts and Import." You can set it up there.
    Mojave likes this.
  22. #22  

    Default Re: pop email issue

    Quote Originally Posted by dkelly701 View Post
    This is kind of a totally different direction, but I have 2 POP accounts and I let Gmail fetch them. You can even set it up so that when you reply through Gmail, it replies through the POP account so it causes no confusion to the person who originally sent the email. I decided that if I was going to use an Android phone, I should embrace Google and so far, I am very happy with the result. If you are not familiar with what I am talking about, log into gmail on a computer, go to settings and click on the tab "Accounts and Import." You can set it up there.
    Now that is interesting!! I have 3 POP accounts and a Gmail account. Will have to look into this. Thank you!!
  23. #23  

    Default Re: pop email issue

    I have an easier solution: I got rid of the email app and got K9. Everything works perfectly. The app sucks.

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