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  1. Thread Author  Thread Author    #1  

    Question S5 Gallery lags and then crashes...wtf?

    I've had my Galaxy S5 (Verizon) for nearly 2 months now and never had a problem with it. Now all the sudden (and for apparently no reason) every time I open the gallery it - 1) Lags, and takes a good 10 seconds to open. and 2.) Only stays open for about 30 seconds and then completely crashes. I tried clearing the data and the cache and that didn't help. I haven't received any software updates recently, so I don't understand why this is happening all the sudden. Any ideas and help would be much appreciated! Thanks!
  2. #2  
    sjaduae's Avatar

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    Default Re: S5 Gallery lags and then crashes...wtf?

    Quote Originally Posted by Dlrainer View Post
    I've had my Galaxy S5 (Verizon) for nearly 2 months now and never had a problem with it. Now all the sudden (and for apparently no reason) every time I open the gallery it - 1) Lags, and takes a good 10 seconds to open. and 2.) Only stays open for about 30 seconds and then completely crashes. I tried clearing the data and the cache and that didn't help. I haven't received any software updates recently, so I don't understand why this is happening all the sudden. Any ideas and help would be much appreciated! Thanks!
    If you have a SD card it maybe playing up, take it out and see if it still crashes
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  3. Thread Author  Thread Author    #3  

    Default Re: S5 Gallery lags and then crashes...wtf?

    Thanks, I tried that and I didn't notice any change. When I press on the Gallery icon, it takes forever to open and it still crashes. It did seem to stay open longer with the SD card out, but it still ended up crashing. Grrr...this is so frustrating! Any chance it could be SIM Card related??
  4. #4  
    sjaduae's Avatar

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    Default Re: S5 Gallery lags and then crashes...wtf?

    Quote Originally Posted by Dlrainer View Post
    Thanks, I tried that and I didn't notice any change. When I press on the Gallery icon, it takes forever to open and it still crashes. It did seem to stay open longer with the SD card out, but it still ended up crashing. Grrr...this is so frustrating! Any chance it could be SIM Card related??
    I would be most surprised if it was

    Go to settings/applications/gallery and turn of synch etc in case it's trying to do something strange
  5. Thread Author  Thread Author    #5  

    Default Re: S5 Gallery lags and then crashes...wtf?

    Quote Originally Posted by sjaduae View Post
    I would be most surprised if it was

    Go to settings/applications/gallery and turn of synch etc in case it's trying to do something strange
    Thanks again! I tried that as well and it's still crashing. I'm beginning to think that I may have gotten a small update or something? If it came overnight I would not have noticed it. I'm thinking this though because I noticed that several of my custom ringtones for friends are now switched to defualt ringtones. How can that even happen unless something switched them? Grrr. I don't know whats going on. I've never had this happen before. I really don't want to have to reset the phone to stock because its so damn annoying to put everything back on your phone. I'm hoping that I get a new update that fixes the issue. Maybe others are having the same problems? Did anyone else get an update or something? I tried googling it but found nothing...
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  6. #6  

    Default Re: S5 Gallery lags and then crashes...wtf?

    I would try isolating the situation. DL 'Quickpic' in the playstore and see if you still get the same problem. I started using Quickpic on my S3 because the native gallery app was just too slow when I started having more content. If you STILL get the same results with Quickpic then it may possibly be a system problem which may require you to either dig deeper or FR to resolve your issue. Let us know what happens. Good luck!
  7. Thread Author  Thread Author    #7  

    Default Re: S5 Gallery lags and then crashes...wtf?

    GrooveRite - Good call. i didn't think to do that. i'll give it a try and see what happens! Thanks!
  8. Thread Author  Thread Author    #8  

    Default Re: S5 Gallery lags and then crashes...wtf?

    Ok I downloaded Quickpic and had it open for a good 2 minutes and it didn't crash...interesting. What does this mean? lol. I really don't want to have to wipe my phone back to stock. I was recently on vacation and using a lot of open wifi...any chance its some kind of bug? I tried running AVG virus on my phone and it detected nothing...any thoughts on that??
  9. #9  

    Default Re: S5 Gallery lags and then crashes...wtf?

    Quote Originally Posted by Dlrainer View Post
    GrooveRite - Good call. i didn't think to do that. i'll give it a try and see what happens! Thanks!
    No prob man! I know its not technically a fix but rather an alternate solution but its worth a try. I have A LOT of wallpapers, pictures, videos, etc, on my SD card and the native gallery app doesn't seem to handle all of it well. My gallery app will lag and be sluggish but it doesn't crash like your situation which may be a different problem for you than mine. I think its one of the main reason many users prefer Quickpic over the native gallery app. Anyhow, let us know what happens.
  10. #10  

    Default Re: S5 Gallery lags and then crashes...wtf?

    I might try going in to settings, applications, application manager, running, and clear cache, clear data, and force stop app. Uninstall updates there if it is an option. Restart the phone and see what happens. I'm not sure what is deleted when you clear data for the gallery app so don't blame me if it does something crazy like delete all of your pictures.

    The next step would probably be a factory data reset. PITA I know but this is sometimes what you have to do with android.

    What carrier are you with?
  11. #11  

    Default Re: S5 Gallery lags and then crashes...wtf?

    Quote Originally Posted by Dlrainer View Post
    Ok I downloaded Quickpic and had it open for a good 2 minutes and it didn't crash...interesting. What does this mean? lol. I really don't want to have to wipe my phone back to stock. I was recently on vacation and using a lot of open wifi...any chance its some kind of bug? I tried running AVG virus on my phone and it detected nothing...any thoughts on that??
    It may possibly be a rogue app you installed thats acting up or something else. I know you don't want to do this but usually when I come across issues that I absolutely can't resolve, I back up everything important in my phone and just factory reset. I wish I could help you further but hopefully someone else who may have experienced a problem similar to yours may help you more. Good luck!
  12. Thread Author  Thread Author    #12  

    Default Re: S5 Gallery lags and then crashes...wtf?

    I already tried all that, except uninstall updates (there's no option for that) and nothing happened. It didn't delete any of my pictures or anything either. I'm with Verizon.
  13. #13  
    sjaduae's Avatar

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    Default Re: S5 Gallery lags and then crashes...wtf?

    Quote Originally Posted by Dlrainer View Post
    I already tried all that, except uninstall updates (there's no option for that) and nothing happened. It didn't delete any of my pictures or anything either. I'm with Verizon.
    Have you also disabled all cloud and back up apps too ?

    Incase google or drop box is still trying to save all your pics somewhere
  14. Thread Author  Thread Author    #14  

    Default Re: S5 Gallery lags and then crashes...wtf?

    Quote Originally Posted by sjaduae View Post
    Have you also disabled all cloud and back up apps too ?

    Incase google or drop box is still trying to save all your pics somewhere
    If I go to setting - backup and reset, the BACK UP MY DATA and AUTOMATIC RESTORE are both checked. I should uncheck them? I'm not doubting you, but what does that have to do with gallery? LOL I wish I was more tech savy! My bf has the same phone and his is fine...
  15. #15  
    sjaduae's Avatar

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    Default Re: S5 Gallery lags and then crashes...wtf?

    Quote Originally Posted by Dlrainer View Post
    If I go to setting - backup and reset, the BACK UP MY DATA and AUTOMATIC RESTORE are both checked. I should uncheck them? I'm not doubting you, but what does that have to do with gallery? LOL I wish I was more tech savy! My bf has the same phone and his is fine...
    My thinking was google or say dropbox was trying to synch or save your files to a cloud account but working too slow or got bogged down somehow

    Lets try a simpler way, switch to airplane mode and see if you have same problem

    then try

    Go to settings/applications/gallery and make sure all tags are off if you have an account listed eg google tap that and see what photos are backed up and synched and switch them off and try

    Remember to swich them back on later or backup using kies just incase

    go to my files and see how much space your images occupy, then tap on the green icon circle and they should list with a small image of each file, see if that works ok to prove your images can be seen ok etc, then tap on an image and see if pictures can be viewed this way
  16. Thread Author  Thread Author    #16  

    Default Re: S5 Gallery lags and then crashes...wtf?

    Quote Originally Posted by sjaduae View Post
    My thinking was google or say dropbox was trying to synch or save your files to a cloud account but working too slow or got bogged down somehow

    Lets try a simpler way, switch to airplane mode and see if you have same problem

    then try

    Go to settings/applications/gallery and make sure all tags are off if you have an account listed eg google tap that and see what photos are backed up and synched and switch them off and try

    Remember to swich them back on later or backup using kies just incase
    WOW! That's why I need this forum! I wouldn't even have thought to put the phone on airplane mode and then try it! I did that and it STILL crashed. And all Tags are off. damnit!!
  17. #17  
    sjaduae's Avatar

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    Default Re: S5 Gallery lags and then crashes...wtf?

    Sorry was still typing when you replied see my last suggestion using myfiles app
  18. #18  

    Default Re: S5 Gallery lags and then crashes...wtf?

    Quote Originally Posted by Dlrainer View Post
    WOW! That's why I need this forum! I wouldn't even have thought to put the phone on airplane mode and then try it! I did that and it STILL crashed. And all Tags are off. damnit!!
    Do a factory reset, if that doesn't fix the problem, exchange the phone.
  19. #19  
    sjaduae's Avatar

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    Default Re: S5 Gallery lags and then crashes...wtf?

    Quote Originally Posted by Dlrainer View Post
    WOW! That's why I need this forum! I wouldn't even have thought to put the phone on airplane mode and then try it! I did that and it STILL crashed. And all Tags are off. damnit!!
    go to settings/applications/application manager/ scroll over to all, scroll down to gallery and clear cache and clear data (don't wory about warning) and force stop

    then go and try
  20. Thread Author  Thread Author    #20  

    Default Re: S5 Gallery lags and then crashes...wtf?

    Didn't work. Looks like a hard reset might be my only option. I think I'm just going to use QuickPic for now since that seems to be working fine. I'm hoping the issue will be fixed with an upcoming software update or something.
  21. #21  

    Default Re: S5 Gallery lags and then crashes...wtf?

    Quote Originally Posted by Dlrainer View Post
    Didn't work. Looks like a hard reset might be my only option. I think I'm just going to use QuickPic for now since that seems to be working fine. I'm hoping the issue will be fixed with an upcoming software update or something.
    It won't as it's not a general issue or problem, it's affecting a very small percentage. Do a reset, hopefully that works, if not, you may want to exchange the phone.
  22. #22  
    sjaduae's Avatar

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    Default Re: S5 Gallery lags and then crashes...wtf?

    Quote Originally Posted by Dlrainer View Post
    Didn't work. Looks like a hard reset might be my only option. I think I'm just going to use QuickPic for now since that seems to be working fine. I'm hoping the issue will be fixed with an upcoming software update or something.
    Did Verizon supply any bloatware apps for photos or back-up, if so disable them and try before doing a reset

    Did myfiles app also not work for viewing as it also allows you to scroll through images etc plus more editing options ?
  23. Thread Author  Thread Author    #23  

    Default Re: S5 Gallery lags and then crashes...wtf?

    Quote Originally Posted by sjaduae View Post
    My thinking was google or say dropbox was trying to synch or save your files to a cloud account but working too slow or got bogged down somehow

    Lets try a simpler way, switch to airplane mode and see if you have same problem

    then try

    Go to settings/applications/gallery and make sure all tags are off if you have an account listed eg google tap that and see what photos are backed up and synched and switch them off and try

    Remember to swich them back on later or backup using kies just incase

    go to my files and see how much space your images occupy, then tap on the green icon circle and they should list with a small image of each file, see if that works ok to prove your images can be seen ok etc, then tap on an image and see if pictures can be viewed this way
    in my files - under the picture folder? The only thing in there is craigslist, facebook, screenshots and tripadvisor...no gallery??
  24. #24  
    sjaduae's Avatar

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    Default Re: S5 Gallery lags and then crashes...wtf?

    Quote Originally Posted by Dlrainer View Post
    in my files - under the picture folder? The only thing in there is craigslist, facebook, screenshots and tripadvisor...no gallery??
    Are all the missing pictures just in one folder on device and SD card ie DCIM ? or maybe Pictures or Images ?

    Try moving them or some to a new folder or anther existing folder and see if you can then see them in my files as it almost seems these folders are not being searched as other images you note can be found in other folders

    You did do as I suggested and tap the green icon for pictures and a list should appear not go to the folder directly ?

    also when you go to settings/applications/default applications and tap on gallery does a whole list of permissions etc pop up and is there any strange app ones ?
  25. Thread Author  Thread Author    #25  

    Default Re: S5 Gallery lags and then crashes...wtf?

    Quote Originally Posted by sjaduae View Post
    Are all the missing pictures just in one folder on device and SD card ie DCIM ? or maybe Pictures or Images ?

    Try moving them or some to a new folder or anther existing folder and see if you can then see them in my files as it almost seems these folders are not being searched as other images you note can be found in other folders

    You did do as I suggested and tap the green icon for pictures and a list should appear not go to the folder directly ?

    also when you go to settings/applications/default applications and tap on gallery does a whole list of permissions etc pop up and is there any strange app ones ?
    Yes, I went to My Files and my images take up 3.50GB. When I click on the green icon and open a picture, it asks if i want to open it with Gallery, Photo's or Quickpic. IF i select Gallery, it takes forever to open and then once it does open it, it crashes. If I open it with Quickpic, it open instantly and does not crash. Thanks for all the help sjaduae!
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