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Re: Screen doesn't turn on when I press the home or power button.
You must have "Dark Screen" enabled.
Originally Posted by smalba
You toggle the screen Dark/ON by tapping the Power Button twice.
However, if you, like I do, have the screen set to "Instant off and lock" with a single touch of the Power button, the Dark Screen feature "should be" disabled.
I suggest you hold down on the Power button a long time and the Restart screen should appear. That will let you recover usually.
Do you have Samsung SideSync installed on the phone? If you do, you can plug the phone into the USB cable and connect to your desktop PC and gain access to the phone that way. (Requires the OEM USB 3.0 cable)
I included a screenshot showing that it is disabled on my phone.
I also included an image of SideSync running on my PC and showing the same exact screen.