Audio troubles.....

[Gambit11B]

New to the forum, and Android. Just got a new S5 Active (ATT) last week, and have noticed on at least 3 occasions where the phone's audio stopped working in multiple applications (unlocking phone, you tube, notifications, games). A simple reboot fixed the problem, but I can see this becoming a nuisance after awhile.

Is this a known issue with either the phone, or software???? If so, is there something else I can do to prevent it???? If not, should I return it to the store and get another (if hardware problem)????

Thanks!!!!

 

[PsychDoc]

Definitely not a common problem. As much as I hate to suggest it a factory reboot may be your best option. If it still does what you describe you need to exchange it.

Sent from my SM-G900V using AC Forums mobile app

 

[Gambit11B]

Definitely not a common problem. As much as I hate to suggest it a factory reboot may be your best option. If it still does what you describe you need to exchange it.

Sent from my SM-G900V using AC Forums mobile app

Thanks for the speedy response. I guess I'll need to return to the store.....

 

[TenshiNo]

Unfortunately, when you manufacture millions of something, some percentage are destined to have some kind of issue. Sorry to hear you got one of the "bad" ones. I agree that you should definitely look at getting it replaced.