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  1. Thread Author  Thread Author    #1  
    Pixiuser's Avatar

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    Default Chase mobile *check deposit not working

    Hello,

    Does anyone have issues using chase app to deposit check ?

    I tried several times to take image front and back still it does not recognize and to retake. I tried with my ipad it worked on the first try.

    Thank you!
    Gian
  2. #2  

    Default Re: Chase mobile *check deposit not working

    Has worked perfectly for me every time with my GS3. Make sure you have the check laying flat and that you are taking the picture without holding the phone at any kind of angle. Also make sure that all 4 corners get into the picture.

    Sent from my SAMSUNG-SGH-I747 using Tapatalk
  3. #3  
    sirmaru's Avatar

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    Default Re: Chase mobile *check deposit not working

    What do you do with the paper check if it did work?
  4. #4  

    Default Re: Chase mobile *check deposit not working

    Run it through my shredder.

    Sent from my SAMSUNG-SGH-I747 using Tapatalk
  5. #5  

    Default Re: Chase mobile *check deposit not working

    I know my PNC Virtual Wallet App doesn't work (the wife's doesn't either), it seems to take a picture of the front OK but the back is all blurry. However, the PNC Mobile App works fine. They both used to work with my GS3 before.
  6. #6  

    Default Re: Chase mobile *check deposit not working

    Quote Originally Posted by fishenfool View Post
    has worked perfectly for me every time with my gs3. Make sure you have the check laying flat and that you are taking the picture without holding the phone at any kind of angle. Also make sure that all 4 corners get into the picture.

    Sent from my samsung-sgh-i747 using tapatalk


    precisely what he said.




    .ONE OTHER THING, NO SHADOWS ALLOWED.... you must have bright even lighting that does not glare.
  7. #7  
    Txchas's Avatar

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    Default Re: Chase mobile *check deposit not working

    There are a number of S5 owners having the same problem with Wells Fargo. Wells Fargo is working on the problem on their end.

    https://www.wellsfargocommunity.com/..._digest_recent
  8. #8  
    jaihawk's Avatar

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    Default Re: Chase mobile *check deposit not working

    Quote Originally Posted by Txchas View Post
    There are a number of S5 owners having the same problem with Wells Fargo. Wells Fargo is working on the problem on their end.

    https://www.wellsfargocommunity.com/..._digest_recent
    I had the problem with the Wells Fargo app as well. What I found helped was to take the image stabilization off and to use flash.
  9. #9  

    Default Re: Chase mobile *check deposit not working

    Works perfectly for me on my ATT S5.

    Now, Ally Bank is a bit troublesome, but it will eventually work also.
  10. #10  

    Default Re: Chase mobile *check deposit not working

    I am with a credit union and just used their mobile app to deposit a couple of checks.

    All went well, as it normally does.

    Chase will eventually get it fixed.
  11. #11  
    sirmaru's Avatar

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    Default Re: Chase mobile *check deposit not working

    Does one have to endorse on the back of the check before taking the photo? Maybe its required and some folks are not doing it.
  12. #12  

    Default Re: Chase mobile *check deposit not working

    Quote Originally Posted by sirmaru View Post
    Does one have to endorse on the back of the check before taking the photo? Maybe its required and some folks are not doing it.
    Absolutely!

    You must sign it, and note the account that the check is to be deposited to.

    I do that twice:
    • On the front in the memo line. This is for me to see what the check is for
    • On the back below my signature (I am told by my bank manager, this is the only place the banks will honor the account number)


    If you don't indicate the account for the deposit, it will default to the base account in your name, and that will be a Savings Account. Not your checking account.

    This caused me problems once, so be wary your checks are properly signed and the deposit acct # indicated on the back.
  13. #13  

    Default Re: Chase mobile *check deposit not working

    Then why don’t discuss with credit union establishment. I had a similar condition where there were some issue with the mobile banking app and i had to discuss with my credit union company which is Aspire FCU in New Jersey. I would advise you the same as well
  14. #14  
    Dr J39's Avatar

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    Default Re: Chase mobile *check deposit not working

    This is still a problem a year and a half later. Takes the front picture, but unable to focus on the back. This for Chase app.

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