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  • 1 Post By mhinc
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    Default Need advice!!! GS5 poor reception and dropping calls!

    We could really use some advice; my wife and I just switched from old BB 9700 to the galaxy s5, and my wife noticed she could no longer make calls on the bottom floor of her building without them being dropped repeatedly; with the BB she had no problem making these calls. I have been trying to research the problem, and checking my phone, it tells me my signal strength is hovering around -120 dbm (and 16 asu, whatever that means) at home. I never had a reception problem with my BB at home either. To make this a little more confusing, we switched carriers from Rogers to Eastlink when we did this switch.

    We're now about a week into our contracts, and have a week left for the grace period; the question is, is this the phone, or the network? Should we be ditching the gs5 for something with better reception? We love the phone, but reception is really important for us. Is there a better phone to try? Thanks in advance for any help!!!
  2. #2  

    Default Re: Need advice!!! GS5 poor reception and dropping calls!

    Wanted to add, in Status, I'm getting:
    Signal strength 120 DBMS 20 asu
    Mobile network type : unknown
    Service state: out of service
    Roaming: not roaming
    Mobile network state: disconnected

    Does this explain whether the phone or network are at fault?
    Thanks
  3. #3  

    Default Re: Need advice!!! GS5 poor reception and dropping calls!

    Anyone?
  4. #4  

    Default Re: Need advice!!! GS5 poor reception and dropping calls!

    Bump
  5. #5  

    Default Re: Why does my G S5 have poor reception and continues to drop calls?

    I would check your carrier's service area very thoroughly. I ran into that issue once. One would think the coverage wouldn't be any different, but that's just not true.
  6. #6  
    ironass's Avatar

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    Default Re: Why does my G S5 have poor reception and continues to drop calls?

    -120 dbm is very borderline for a signal. 20 asu is good. Since you have changed carriers as well as phones, it is difficult to say unless you can borrow a Rogers sim card to check the signal with them.
  7. #7  

    Default Re: Why does my G S5 have poor reception and continues to drop calls?

    Suggest moving this to the Actual Galaxy S5 Forum
  8. #8  
    ironass's Avatar

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    Default Re: Why does my G S5 have poor reception and continues to drop calls?

    Quote Originally Posted by mhinc View Post
    Suggest moving this to the Actual Galaxy S5 Forum
    Why, what forum do you think we're in now?
  9. #9  

    Default Re: Why does my G S5 have poor reception and continues to drop calls?

    Quote Originally Posted by ironass View Post
    -120 dbm is very borderline for a signal. 20 asu is good. Since you have changed carriers as well as phones, it is difficult to say unless you can borrow a Rogers sim card to check the signal with them.
    Agreed

    Posted via the Android Central App
  10. #10  

    Default Re: Why does my G S5 have poor reception and continues to drop calls?

    Quote Originally Posted by ironass View Post
    Why, what forum do you think we're in now?
    Ya my bad meant to click S6 ended up in S5. Derp
    ironass likes this.
  11. #11  

    Default Re: Why does my G S5 have poor reception and continues to drop calls?

    Have you tried updating your 'profile and PRL' under System Update?

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