It's been in a case and had a screen protector on the whole time :-( I even took the screen protector off thinking that was the problem. :-(
Ill post an update tomorrow after I go to the store .. Wish Me luck.
Went the store they put me on the phone with warranty replacements and they are sending me a new device .. Another associate said they had someone in the other day with the same issue ;( my charger cover doesn't stay closed either so hopefully this next one will be better all around.
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Yea the lady on the phone was questioning if there was damage to the device. I kept saying that there was NO damage to the device and she kept questioning me.
The lady at the store finally had to get on the phone and tell her the same thing I did. It was frustrating but in the end I am getting a new phone hopefully on Tuesday.