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  1. Thread Author  Thread Author    #1  

    Default Can't unlock the screen

    Hi,

    I just got a Samsung Galaxy S5. I have no idea what I've done with it, but I now cannot unlock/swipe the screen. Whenever I try an "eye" icon comes up at the top. I can't even turn the phone off because nothing happens when I touch the screen.

    As I said I only just got the phone so I'm completely clueless about it.

    Any ideas what I need to do?

    Thanks,
    Cheryl
  2. #2  

    Default Re: Can't unlock the screen

    Well I wasn't in such situation, but first of all I would wait for my phone to run out of battery. Then I would recharge it and see what will happen. Maybe it isnt advice that you need, but I hope it will help you. Good luck. 👍

    Posted via Android Central App
  3. #3  

    Default Re: Can't unlock the screen

    Shut the phone down, open the bacl, pull the battery and restart. That usually will take care of these sorts of things.

    Sent from my SM-G900V using AC Forums mobile app
  4. #4  

    Default Re: Can't unlock the screen

    The eye is probably from smart stay setting. Long press power button and restart. If that doesn't work pull battery for a little bit.

    Posted via Android Central App
  5. #5  

    Default Re: Can't unlock the screen

    I don't know if anyone has experienced this but I have the Galaxy S5 and I have set the finger print lock on and now it does not recognise the alternative password for me to change the screen lock. Any suggestions on what I can do?

    Posted via Android Central App
  6. #6  

    Default Re: Can't unlock the screen

    Quote Originally Posted by Ashley Ramcharan View Post
    I don't know if anyone has experienced this but I have the Galaxy S5 and I have set the finger print lock on and now it does not recognise the alternative password for me to change the screen lock. Any suggestions on what I can do?

    Posted via Android Central App
    Check post #3 in this thread, see if it helps you
    Forgot my Alternate Password...
  7. #7  

    Default Re: Can't unlock the screen

    Thank you it worked.

    Posted via Android Central App

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