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  1. Thread Author  Thread Author    #1  

    Default Why won't my HP laptops connect to mobile hotspot?

    I've used the mobile hotspot to run my Galaxy Tab3, but when I try to connect 2 HP laptops, it sees the S5 network, asks for the password, then tries to connect. After a while, it says it is unable to connect. Even running diagnostics don't give a remedy. Thanks for any help.
  2. #2  

    Default Re: Why won't my HP laptops connect to mobile hotspot?

    Does it matter if you reboot your laptop first, then try to connect again?
    Pgoodw likes this.
  3. Thread Author  Thread Author    #3  

    Default Re: Why won't my HP laptops connect to mobile hotspot?

    Yes, tried that on both...same result.

    Posted via Android Central App
  4. #4  

    Default Re: Why won't my HP laptops connect to mobile hotspot?

    What security protocol did you set up for the hotspot? Try changing it. WPA2-PSK/AES ought to work fine, but if that doesn't do the trick, then try some other protocol.
    Pgoodw likes this.
  5. #5  

    Default Re: Why won't my HP laptops connect to mobile hotspot?

    Quote Originally Posted by blevitt3 View Post
    I've used the mobile hotspot to run my Galaxy Tab3, but when I try to connect 2 HP laptops, it sees the S5 network, asks for the password, then tries to connect. After a while, it says it is unable to connect. Even running diagnostics don't give a remedy. Thanks for any help.
    I have the same issue with my M6600. It's obviously a Samsung problem because there is no other hotspot anywhere it won't connect to. However, older laptops, even with Windows 8, can connect to it. So I can only theorize that the new computers are trying to do something that the Note 3 does not support.
  6. #6  

    Default Re: Why won't my HP laptops connect to mobile hotspot?

    Or it's an HP driver issue. I have a 2 year old HP laptop that connects just fine, maybe see if any driver updates are available.
  7. #7  

    Default Re: Why won't my HP laptops connect to mobile hotspot?

    I am having the exact same problem with by Chromebook. The hotspot worked great with my Samsung S3 but my Chromebook will not accept the password given on the S5.
  8. #8  

    Default Re: Why won't my HP laptops connect to mobile hotspot?

    I'm using a samsung galaxy S5 and an alienware computer I had to add my computer to my phone's allowed devices in order to connect to my hotspot. all it needs is your mac address and a name for the device on your phone. (use command prompt on your computer and type in getmac to get your mac address) seems the hotspot denies access to non-approved devices by letting them time out
  9. #9  

    Default Re: Why won't my HP laptops connect to mobile hotspot?

    I know this is an old post, but I had this problem too and it was an easy fix for me. Make sure your Hotspot is configured to allow WiFi access to all devices. If it's set to only let "allowed devices" connect and there are no devices allowed, then guess what?? Nobody will be connecting to that hotspot . Hopefully this helps anybody searching this now...
  10. #10  

    Default Re: Why won't my HP laptops connect to mobile hotspot?

    Hi, my resolution (windows 10 on ho envy not connecting to s5 wpa2 hotspot) was simple. Use open network. Which told me to forget known wpa network connection and reconnect it.. changing the password. Stupid mistake but i figure if someone else has made it then it's worth the publicising it.
  11. #11  

    Default Re: Why won't my HP laptops connect to mobile hotspot?

    Quote Originally Posted by Got_Irony View Post
    I know this is an old post, but I had this problem too and it was an easy fix for me. Make sure your Hotspot is configured to allow WiFi access to all devices. If it's set to only let "allowed devices" connect and there are no devices allowed, then guess what?? Nobody will be connecting to that hotspot . Hopefully this helps anybody searching this now...
    YES! This was my mistake, thank you so much
  12. #12  

    Default Re: Why won't my HP laptops connect to mobile hotspot?

    Quote Originally Posted by Nathan Roggero View Post
    I'm using a samsung galaxy S5 and an alienware computer I had to add my computer to my phone's allowed devices in order to connect to my hotspot. all it needs is your mac address and a name for the device on your phone. (use command prompt on your computer and type in getmac to get your mac address) seems the hotspot denies access to non-approved devices by letting them time out
    THANK YOU! Entering in the MAC address in my phone worked!
    Pgoodw likes this.
  13. #13  

    Lightbulb Re: Why won't my HP laptops connect to mobile hotspot?

    I paid AT/T extra $10.00 per month to use Galaxy S4 Mini as a "hotspot" for wireless connection to my laptop. It will say it's connected but when I go to Network Sharing Center on laptop, it wants a password to access connection. It doesn't give me a way to initiate a password and AT/T didn't give me a password, so I'm paying $10.00 for nothing. Any suggestions?
  14. #14  

    Default Re: Why won't my HP laptops connect to mobile hotspot?

    Unfortunately, no.
  15. #15  

    Default Re: Why won't my HP laptops connect to mobile hotspot?

    My laptop is about 10 yrs old.
  16. #16  

    Default Re: Why won't my HP laptops connect to mobile hotspot?

    Quote Originally Posted by blevitt3 View Post
    I've used the mobile hotspot to run my Galaxy Tab3, but when I try to connect 2 HP laptops, it sees the S5 network, asks for the password, then tries to connect. After a while, it says it is unable to connect. Even running diagnostics don't give a remedy. Thanks for any help.
  17. #17  

    Default Re: Why won't my HP laptops connect to mobile hotspot?

    Just wanted to heartily thank everyone for this thread, as "the most simple, staring-you-in-the-face", can sometimes be the most sublime and hard-to-see. On my Samsung J7, I never realized there was a change possible to "allow all devices to connect". I must have inadvertently hit it, and switched it to "allowed devices only", and therein was/is my problem.

    Even after talking with my phone service's Customer Support Team and having them try and walk-me-through-it, this most basic of problem was never discovered. Then I have spent countless (hours now) and tried so many "other fixes", internet searches, scratching-my-head, feeling so frustrated that I'm about to "pop", and then I see this most basic of instruction and advice. Even after reading it, I still didn't get-it, b/c on my phone, it doesn't look like something you'd "touch-to-change", it it looks like a fixed section that is indicated "allowed devices only" and that didn't mean much to me, since I'm not that well versed in this protocol and have never dealt with hot-spot issues before, other than, the first time I purchased a better plan that was inclusive of using my phone's hot-spot as a connection point, it worked find and like-a-charm, only to NOT WORK some weeks later, and then this huge frustration and head-ache. I became confused, thinking it meant "allow my phone to be a connection", not realizing it meant, "devices that will connect through the phone". BUT, I was onto the imputing of the MAC address from doing previous research on the internet, only I was imputing the wrong MAC address, that of the Wireless LAN Adapter, but not the Wifi wireless one! It was only when reading this thread, and seeing these God-saving post about "making sure this section is set to all devices", that it showed my correct MAC address. Again, I had the wrong MAC address, and for those of you who need to know how to find your correct MAC address, go to:
    type "run" without the quotation marks into your Cortana (Windows-10), or search box for older Windows Versio, and hit enter...
    then type: ipconfig /all (notice the space after the ipconfig) then hit enter, then you'll see the ip addresses of so many of your computer's adapters. You want to find: Wireless LAN Wi-Fi Adapter, and see where it says "physical address", and that's your MAC address that you need to input into your smart-phone, IF you want to limit your hot-spot access to your devices only. In learning about all this, and being in a very public space, I noticed that x2 other people had signed-onto my hot-spot WiFi before I became "wise to the ways here", and was able to input the MAC address and have only this laptop I'm typing-on now, gain access. Maybe if your at home or something, you can get-away with "allowing all devices" to connect, but not where I am, NOT a good idea.

    At any rate, sorry for the long words, but it was the "most basic and simple thing" of suggestions to "allow all devices" that enabled me to figure-out-my-problem, gain knowledge, and use my phone's hot-spot to get good internet access.

    I'm grateful to all here for that, and thus the long post, hoping this helps-out someone else too!

    Feeling happy and grateful now! EOM!
  18. #18  

    Default Re: Why won't my HP laptops connect to mobile hotspot?

    My solution may not help your specific problem but it's worth a shot. My laptop wouldn't even see my mobile hotspot (samsung phone on a verizon network). How I ended up fixing it was to open hotspot on phone, open settings, scroll down to bottom, click on "Configure," scroll down to bottom, click on "show advanced options," scroll down again and change from 5 Ghz to 2.4 Ghz. Save. After this change my computer easily connected.

    If anyone knows how to allow my Laptop to change so it will be able to see my hotspot while on 5Ghz the info would be appreciated.
  19. #19  

    Default Re: Why won't my HP laptops connect to mobile hotspot?

    Quote Originally Posted by Thomas Wynn View Post
    Just wanted to heartily thank everyone for this thread, as "the most simple, staring-you-in-the-face", can sometimes be the most sublime and hard-to-see. On my Samsung J7, I never realized there was a change possible to "allow all devices to connect". I must have inadvertently hit it, and switched it to "allowed devices only", and therein was/is my problem.

    Even after talking with my phone service's Customer Support Team and having them try and walk-me-through-it, this most basic of problem was never discovered. Then I have spent countless (hours now) and tried so many "other fixes", internet searches, scratching-my-head, feeling so frustrated that I'm about to "pop", and then I see this most basic of instruction and advice. Even after reading it, I still didn't get-it, b/c on my phone, it doesn't look like something you'd "touch-to-change", it it looks like a fixed section that is indicated "allowed devices only" and that didn't mean much to me, since I'm not that well versed in this protocol and have never dealt with hot-spot issues before, other than, the first time I purchased a better plan that was inclusive of using my phone's hot-spot as a connection point, it worked find and like-a-charm, only to NOT WORK some weeks later, and then this huge frustration and head-ache. I became confused, thinking it meant "allow my phone to be a connection", not realizing it meant, "devices that will connect through the phone". BUT, I was onto the imputing of the MAC address from doing previous research on the internet, only I was imputing the wrong MAC address, that of the Wireless LAN Adapter, but not the Wifi wireless one! It was only when reading this thread, and seeing these God-saving post about "making sure this section is set to all devices", that it showed my correct MAC address. Again, I had the wrong MAC address, and for those of you who need to know how to find your correct MAC address, go to:
    type "run" without the quotation marks into your Cortana (Windows-10), or search box for older Windows Versio, and hit enter...
    then type: ipconfig /all (notice the space after the ipconfig) then hit enter, then you'll see the ip addresses of so many of your computer's adapters. You want to find: Wireless LAN Wi-Fi Adapter, and see where it says "physical address", and that's your MAC address that you need to input into your smart-phone, IF you want to limit your hot-spot access to your devices only. In learning about all this, and being in a very public space, I noticed that x2 other people had signed-onto my hot-spot WiFi before I became "wise to the ways here", and was able to input the MAC address and have only this laptop I'm typing-on now, gain access. Maybe if your at home or something, you can get-away with "allowing all devices" to connect, but not where I am, NOT a good idea.

    At any rate, sorry for the long words, but it was the "most basic and simple thing" of suggestions to "allow all devices" that enabled me to figure-out-my-problem, gain knowledge, and use my phone's hot-spot to get good internet access.

    I'm grateful to all here for that, and thus the long post, hoping this helps-out someone else too!

    Feeling happy and grateful now! EOM!
  20. #20  

    Default Re: Why won't my HP laptops connect to mobile hotspot?

    Thomas....You are so right with the changeof settings to "Allow all Users"

    I went thru all laptop settings and added the Hotspot/password, rebooted, turn wifi anyenna On/Off...nothing I did made the Hotspot visible to my Mac/Windows laptop, Iphones

    I then tried the settings to "Allow all Users"
    Voila, all devices were able to pick up Hotspot connection.

    Good luck

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