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  1. Thread Author  Thread Author    #1  
    djrobinn's Avatar

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    Default Can't answer incoming calls...

    Hi guys...

    Weird problem that I haven't heard of anyone else having with an S5. I did see a similar post but the other guy's phone was a Nexus 5.

    1 or 2 out of 10 incoming calls, I am UNABLE to answer, the swiping right action just doesn't seem to work, the phone stops ringing but the screen keeps displaying the answer/ reject screen, like the one in the middle below:
    Can't answer incoming calls...-answer-end-calls-galaxy-s4.png

    I have even chosen to use the HOME button to answer incoming calls (the picture on the left above) but it doesn't work either... (I can't answer by swiping or hitting the home key).

    I bought the phone right on launch date (April 11), the problem must've happened during the first week of me owning it but I was stupid and didn't report the issue to my carrier at that time. Now, 4 months later, I need to bring it in to the carrier, who will likely give me a ****ty loaner phone (not even sure if it will be a smartphone), while they send it in for warranty/ service. I will likely then be stuck with a refurbished phone that Samsung will send back in case they are unable to resolve the issues...

    What a bummer. Anyone experience this at all? TIA

    Model Number: SM-G900W8
    Android Version: 4.4.2
    Baseband Version: G900W8VLU1ANF3
    Kernel Version: 3.4.0-1947824
    dpi@SWDD6012 #1
    Mon Jun 16 11:53:24 KST 2014
    Build Number: KOT49H.G900W8VLU1ANF3
  2. #2  
    darlene24's Avatar

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    Default Re: Can't answer incoming calls...

    Quote Originally Posted by djrobinn View Post
    Hi guys...

    Weird problem that I haven't heard of anyone else having with an S5. I did see a similar post but the other guy's phone was a Nexus 5.

    1 or 2 out of 10 incoming calls, I am UNABLE to answer, the swiping right action just doesn't seem to work, the phone stops ringing but the screen keeps displaying the answer/ reject screen, like the one in the middle below:
    Click image for larger version. 

Name:	answer+and+end+calls+in+Galaxy+S4.png 
Views:	27 
Size:	324.8 KB 
ID:	129225

    I have even chosen to use the HOME button to answer incoming calls (the picture on the left above) but it doesn't work either... (I can't answer by swiping or hitting the home key).

    I bought the phone right on launch date (April 11), the problem must've happened during the first week of me owning it but I was stupid and didn't report the issue to my carrier at that time. Now, 4 months later, I need to bring it in to the carrier, who will likely give me a ****ty loaner phone (not even sure if it will be a smartphone), while they send it in for warranty/ service. I will likely then be stuck with a refurbished phone that Samsung will send back in case they are unable to resolve the issues...

    What a bummer. Anyone experience this at all? TIA

    Model Number: SM-G900W8
    Android Version: 4.4.2
    Baseband Version: G900W8VLU1ANF3
    Kernel Version: 3.4.0-1947824
    dpi@SWDD6012 #1
    Mon Jun 16 11:53:24 KST 2014
    Build Number: KOT49H.G900W8VLU1ANF3
    try to off your phone or restart, and about the network or signal..
  3. Thread Author  Thread Author    #3  
    djrobinn's Avatar

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    Default Re: Can't answer incoming calls...

    Quote Originally Posted by darlene24 View Post
    try to off your phone or restart, and about the network or signal..
    Oh trust me, I've restarted hundreds of times since I've owned the phone.
  4. #4  

    Default Re: Can't answer incoming calls...

    I have exactly the same problem, (so I'm glad I'm not alone here) on my Galaxy S5 (model SM-G900F)
    I'm on the EE network
    Android Version 4.4.2

    It drives me crazy, so I'd love to know if I need to take the phone back or whether it is a network provider issue.
  5. #5  
    bbmjack's Avatar

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    Default Re: Can't answer incoming calls...

    Quote Originally Posted by BigBhaloo View Post
    I have exactly the same problem, (so I'm glad I'm not alone here) on my Galaxy S5 (model SM-G900F)
    I'm on the EE network
    Android Version 4.4.2

    It drives me crazy, so I'd love to know if I need to take the phone back or whether it is a network provider issue.
    Did you root your phone I bet yes

    Posted via the Android Central App
  6. Thread Author  Thread Author    #6  
    djrobinn's Avatar

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    Default Re: Can't answer incoming calls...

    Nope... my phone wasn't rooted...

    End of the day, I called my provider (Rogers), had them do an 'advance exchange' for me, where they sent me a replacement (albeit refurb) device, I ported everything over, used that for a few days and did not experience the inability to answer any calls whatsoever. I asked everyone who normally texts me to call me instead just to increase the odds of a failure....

    Anyway, all is well now, except of course, I'm stuck with a refurb phone... which they say is as good as new but I know its not my device :-(

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