1. miami82's Avatar
    I just received my new s5 from amazon wireless 2 days ago. While closely inspecting the phone, I noticed chipped metal above the samsung logo where the sound comes out of ( I don't know what it's called ).

    Do you guys think I'm overreacting by wanting to get a replacement? What would you guys do

    Nothing else is wrong with the phone.


    Here are the pics

    Posted via Android Central App
    Attached Thumbnails chipped metal above samsung logo. brand new phone-20140731_151738.jpg   chipped metal above samsung logo. brand new phone-20140731_151734.jpg   chipped metal above samsung logo. brand new phone-20140731_151838.jpg  
    07-31-2014 02:30 PM
  2. Greg C's Avatar
    I just received my new s5 from amazon wireless 2 days ago. While closely inspecting the phone, I noticed chipped metal above the samsung logo where the sound comes out of ( I don't know what it's called ).

    Do you guys think I'm overreacting by wanting to get a replacement? What would you guys do

    Nothing else is wrong with the phone.


    Here are the pics

    Posted via Android Central App
    It's called the bezel. If it bothers you that much than return it. A brand new device should be in perfect condition.
    miami82 likes this.
    07-31-2014 03:16 PM
  3. jono119's Avatar
    mine came this way too from the verizon store. They had already put on my tempered glass screen protector before i noticed... so i didnt even bother with the hassle of exchanging it.
    miami82 likes this.
    07-31-2014 04:50 PM
  4. ziva2006's Avatar
    I agree with Greg above. If its bothersome to you now, it will still bother you later. The phone will eventually get dings or nicks, but why start with something you didn't cause.
    miami82 and Greg C like this.
    07-31-2014 04:52 PM
  5. miami82's Avatar
    Eh, I'm just worried that Amazon might have sold me a phone that was returned/used as New ( i hope that's not the case). But I'm thinking about just keeping it as long as it does not affect call quality.
    07-31-2014 05:00 PM
  6. Greg C's Avatar
    Eh, I'm just worried that Amazon might have sold me a phone that was returned/used as New ( i hope that's not the case). But I'm thinking about just keeping it as long as it does not affect call quality.
    I'm willing to bet that's what happened. The phone someone returns for whatever reason will be looked over to make sure it works than put back into circulation. Cosmetic flaws are overlooked to the point where it can be gotten away with.
    miami82 likes this.
    07-31-2014 07:58 PM
  7. s_banks's Avatar
    There's no metal.
    08-01-2014 01:37 AM
  8. bembol's Avatar
    Over reacting? No. It's your money, if it bothers you exchange/return it.
    08-01-2014 02:27 AM

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