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  1. Thread Author  Thread Author    #1  

    Default Samsung Account Locked, Due to Abnormal Factory Reset

    Hi all,

    I am in desperate need of help with this AT&T Samsung Galaxy S5 that I found in abroad. Before I get chewed out with accusations of theft, I found the phone in a restaurant and gave to the staff who returned it to me after 3 days an no one had come to claim it.

    Anyway, I have been trying to unlock it for use in Italy, but I can't get past the initial setup which is asking for my original Samsung login ID, which I obviously don't have. In addition, I can't flash the rom with Odin or install off of external SD card, because I cannot root it.

    Please help!!!

    Thanks!
  2. #2  
    Golfdriver97's Avatar

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    Default Re: Samsung Account Locked, Due to Abnormal Factory Reset

    I would contact AT&T to see if the original owner can be found.
    Laura Knotek likes this.
  3. #3  

    Default Re: Samsung Account Locked, Due to Abnormal Factory Reset

    Quote Originally Posted by ciao1982 View Post
    Hi all,

    I am in desperate need of help with this AT&T Samsung Galaxy S5 that I found in abroad. Before I get chewed out with accusations of theft, I found the phone in a restaurant and gave to the staff who returned it to me after 3 days an no one had come to claim it.

    Anyway, I have been trying to unlock it for use in Italy, but I can't get past the initial setup which is asking for my original Samsung login ID, which I obviously don't have. In addition, I can't flash the rom with Odin or install off of external SD card, because I cannot root it.

    Please help!!!

    Thanks!
    Send it back to AT&T since it's not your phone.
    Feldon and Laura Knotek like this.
  4. #4  

    Default Re: Samsung Account Locked, Due to Abnormal Factory Reset

    I would have to agree with the above posts. I would take the phone back to AT&T since they can find the owner better than anyone else.


    Sent from my T-Mobile Note 3 using AC Forums.
    Laura Knotek likes this.
  5. #5  

    Default

    As others have said, you should return it to att, they can find the owner.

    Please do not discuss this topic any further. While I am sure that you honestly found it as you said, but please understand that there are situations in which someone stole a phone and is trying to hack it to get it to work. We do not allow this kind of discussion on this forum. Thank you for your understanding.


    I will leave this thread open in case you need help getting in contact with att. Myself and others here are more than happy to help on that front.


    Sent from my LG G Pad 8.3
  6. #6  

    Default Re: Samsung Account Locked, Due to Abnormal Factory Reset

    I have this same issue only its a company owned phone and not a found device. A user turned it in to us and I need to get it factory reset so I can redeploy the phone to another user. I have already asked the user for their Samsung credentials once thinking it would let me reset the device to no avail. Every time I try to factory reset the device it comes back up to the Samsung login screen, crying about an abnormal factory reset.
  7. #7  

    Default Re: Samsung Account Locked, Due to Abnormal Factory Reset

    Hi Guys,

    I went through this experience myself and for over the past 2 weeks my phone has been with the technician who just called that it's fixed. My comments is that you DON'T register a Samsung account on your samsung device. IT'S THE BEGINNING OF PROBLEM.

    I will not register on mine again to forestall this happening to me.
  8. #8  

    Default Re: Samsung Account Locked, Due to Abnormal Factory Reset

    How do I get past the Samsung login after a factory reset,I forgot my I.d and password
  9. #9  
    Laura Knotek's Avatar

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    Default Re: Samsung Account Locked, Due to Abnormal Factory Reset

    Quote Originally Posted by jasonk665 View Post
    How do I get past the Samsung login after a factory reset,I forgot my I.d and password
    If you are the owner, then take it to your carrier's store where they will be able to assist you.
  10. #10  

    Default Re: Samsung Account Locked, Due to Abnormal Factory Reset

    I'm having the same problem with my sons galaxy edge. He did a reset and got the same message. He had changed email address on his Samsung account and it wouldn't let him in. Deleted Samsung account and re-created with the original email address and password and still locked out. .I've been to several AT&T centers, they say it's a Samsung thing and there's nothing they can do about it . Gathered all documentation indicating we owned the phone. Went to a Samsung service center, no help. Told to call Samsung service and all they said was just buy a new phone. A $900 phone purchased less than six months ago it turns into a brick and all Samsung can say is go buy a new phone. They won't be able to count me as part of their loyal customer base...

    Anybody got any other ideas?
  11. #11  

    Default Re: Samsung Account Locked, Due to Abnormal Factory Reset

    Where did you find a tech? I've been looking for two weeks and no luck.
  12. #12  

    Default Re: Samsung Account Locked, Due to Abnormal Factory Reset

    same
  13. #13  

    Default Re: Samsung Account Locked, Due to Abnormal Factory Reset

    Girlfriend bought the phone on eBay from a seller with over 10,000 rating. Same error, we can either reset or send back, which means the SIM card will now be set for this phone. Headaches and more... Verizon, so what do we do? Can the Verizon store do the reset? (BYOP StraightTalk)
  14. #14  

    Default Re: Samsung Account Locked, Due to Abnormal Factory Reset

    I'm already registered but if I unregister of course same problem could ensue. I thought factory reset was meant to SOLVE problems. This is a horror story.
  15. #15  

    Default Re: Samsung Account Locked, Due to Abnormal Factory Reset

    I've also had this issue after forgetting my ID. Samsung eventually sent me a link to update my details (via PC). I have seen a post on these forums, saying to make sure you remove both Samsung AND Google accounts b4 running a factory reset

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