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  1. Thread Author  Thread Author    #1  

    Default Poorly designed port cover on Samsung Galaxy S5

    The port cover on the Samsung Galaxy S5 is extraordinarily poorly designed. The plastic hinge that attaches the cover to the phone will break on most phones with normal use.

    I have had my phone for ~3 months. Very pleased with the device except the hinge just broke; no unusual or rough treatment. Yes, Samsung will fix under warranty. Send your phone in for 6 days to let them fix it. If you escalate to a supervisor and advanced technical support they will offer to use overnite shipping, getting the turnaround to 3 or 4 days. No loaners. This doesn't work for me and I assume doesn't work for most people.

    This part was exceptionally poorly designed and it will inevitably break on most phones. It is an easy fix. It seems certain that Samsung will eventually mail a replacement part for self-fix but right now their policy is no parts are shipped and no third party repairs.

    AT&T told me that Samsung had told them that they had a problem with this part and that when it broke, they would ship the part and a screwdriver for self- fixing. Not the case, at least for now.

    The more that is written about this, the quicker Samsung will change and do the right thing.
  2. #2  

    Default Re: Poorly designed port cover on Samsung Galaxy S5

    Wow! I've only had my S5 for about 4 days & my cover is pretty sturdy. I hope it doesn't stay to get loose.
    emanwis likes this.
  3. #3  

    Default Re: Poorly designed port cover on Samsung Galaxy S5

    Fragile Charging Port Cover

    Invest in wireless charging and call it a day...
    Moto Photon Q (work/power phone) / Sam S5 (new primary) / Sam Continuum (music)
    nikkisharif likes this.
  4. #4  
    emanwis's Avatar

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    Default Re: Poorly designed port cover on Samsung Galaxy S5

    Agreed. I bought the wireless charging back from Best Buy and have found a Diztronic case compatible with it on Amazon. Now, the only time I should have to open the cover is in my car when using GPS.
    Quote Originally Posted by theonlybuster View Post
    Fragile Charging Port Cover

    Invest in wireless charging and call it a day...
    nikkisharif likes this.
  5. #5  

    Default Re: Poorly designed port cover on Samsung Galaxy S5

    Quote Originally Posted by theonlybuster View Post
    Fragile Charging Port Cover

    Invest in wireless charging and call it a day...
    Quote Originally Posted by ezmcmeezy View Post
    Agreed. I bought the wireless charging back from Best Buy and have found a Diztronic case compatible with it on Amazon. Now, the only time I should have to open the cover is in my car when using GPS.
    I think I might invest in one. Thanks!!!
    emanwis likes this.
  6. #6  

    Default Re: Poorly designed port cover on Samsung Galaxy S5

    Quote Originally Posted by nikkisharif View Post
    Wow! I've only had my S5 for about 4 days & my cover is pretty sturdy. I hope it doesn't stay to get loose.
    You don't rock the iPhone anymore? I remember seeing you at Imore forums. I also switched to s5. IPhone was getting boring
  7. #7  
    emanwis's Avatar

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    Default Re: Poorly designed port cover on Samsung Galaxy S5

    I thought you guys looked familiar! I just switched from the iPhone 5 to the Galaxy S5 this past Friday.
    Thanked by:
    nikkisharif likes this.
  8. #8  

    Default Re: Poorly designed port cover on Samsung Galaxy S5

    If the port cover breaks off, can you still charge your phone? Any consequences to this happening?
  9. #9  

    Default Re: Poorly designed port cover on Samsung Galaxy S5

    Quote Originally Posted by l No Use For A Name l View Post
    You don't rock the iPhone anymore? I remember seeing you at Imore forums. I also switched to s5. IPhone was getting boring
    I'm still an Ambassador over there & my 5S is my daily driver. The S5 replaced the 4S on my 2nd line. I had an Android phone before I got my 4S a few years ago & I finally decided to get another one instead of having 2 iPhones. I agree the iPhone isn't the most exciting but for my lifestyle & job, it fits perfectly. Since I lurk over here all the time, why not enjoy one of the many devices. I do hate how big it is & I know I'll dislike the size of the new iPhone but I'll get over it. Other than that, I don't really have any complaints.
  10. #10  

    Default Re: Poorly designed port cover on Samsung Galaxy S5

    Quote Originally Posted by nikkisharif View Post
    I'm still an Ambassador over there & my 5S is my daily driver. The S5 replaced the 4S on my 2nd line. I had an Android phone before I got my 4S a few years ago & I finally decided to get another one instead of having 2 iPhones. I agree the iPhone isn't the most exciting but for my lifestyle & job, it fits perfectly. Since I lurk over here all the time, why not enjoy one of the many devices. I do hate how big it is & I know I'll dislike the size of the new iPhone but I'll get over it. Other than that, I don't really have any complaints.
    Yeah I know what you mean about the size. I'm getting used to it now
  11. #11  
    emanwis's Avatar

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    Default Re: Poorly designed port cover on Samsung Galaxy S5

    Quote Originally Posted by brad419 View Post
    If the port cover breaks off, can you still charge your phone? Any consequences to this happening?
    You can still charge. You would just lose the dust/water resistance.
    Thanked by:
  12. #12  

    Default Re: Poorly designed port cover on Samsung Galaxy S5

    I was afraid of that. Just had mine for a few weeks - OK so far but I can definitely see it coming . . .

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