i recently tried getting pictures, videos, etc. off my phone and whenever i opened the folder to copy the pictures, it would freeze the program. after a while i disconnected my phone, then re connected it. a verizon installer popped up so i installed that and now my computer won't even read my phone at all. it does not see it. i have never had this issue with any of my phones, and i'm not really sure what to do. i've done some looking online but everything i've seen i had already tried before searching the issue. anything will help!